Cushman & Wakefield - Greensboro, NC
posted 4 months ago
About the position
The Assistant Property Manager is responsible for maintaining our communities to a market-ready standard, ensuring a high level of service at all times. This role involves building and motivating high-performing teams to maximize the performance of the property. The Assistant Property Manager will assist the Property Manager with the overall operations, which includes maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, and more. In a fast-paced environment, the Assistant Property Manager ensures the smooth running of the community. They will provide superior customer service and communication to residents and prospects to enhance customer satisfaction, increase renewals, revenue, reputation, and profitability. The role also involves completing lease and renewal paperwork to ensure compliance with company standards, tracking and evaluating advertising, and managing client traffic. The Assistant Property Manager will maintain effective on-site staff through interviewing, hiring, and coaching as necessary, while also ensuring that all Cushman & Wakefield policies and procedures are being followed. They will manage and maintain all aspects of the overall community budget and finances, working closely with leasing staff to ensure that leasing and marketing goals are being met. This position requires effective communication and customer service skills, as well as proficiency in computer applications, including Microsoft Office Suite.
Responsibilities
- Ensure the smooth running of the community in a fast-paced environment.
- Assist the Property Manager with overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
- Provide superior customer service and communication to residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
- Complete lease/renewal paperwork to ensure compliance with company standards.
- Track and evaluate advertising and all client traffic.
- Maintain and model the Cushman & Wakefield mission to be the best national management company.
- Assist the Property Manager with the day-to-day operations of the entire on-site team, ensuring that all Cushman & Wakefield policies and procedures are being followed.
- Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary.
- Maintain residents' files in accordance with company standards.
- Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
- Manage and maintain all aspects of overall community budget and finances.
- Work with leasing staff to ensure that leasing/marketing goals are being met.
Requirements
- Bachelor's Degree preferred
- High School Diploma, GED, Technical or Vocational school required
- 3+ years of Property Management experience
- 1+ years of Management experience
- Effective communication and customer service skills
- Computer literate, including Microsoft Office Suite and internet navigation skills
- General office, bookkeeping and sales skills
- Excellent oral and written communication skills
