Assistant Property Manager

$41,600 - $41,600/Yr

Unclassified - Kissimmee, FL

Full-time - Entry Level

Kissimmee, FL

About the position

We are seeking a skilled Assistant Property Manager to join our team at Citrine Vacation Homes in Kissimmee, FL. The ideal candidate will assist in overseeing daily operations at our vacation properties, ensuring excellent customer service, and maintaining tenant satisfaction. This role is crucial in supporting the Property Manager in various tasks and ensuring that all aspects of property management are handled efficiently and effectively. As an Assistant Property Manager, you will be responsible for managing all aspects of assigned properties, which includes handling guest inquiries and concerns promptly and professionally. You will coordinate maintenance and repair requests with our in-house team and vendors, assist with booking administration, and communicate with guests in a timely manner. Additionally, you will create QR codes with HOA information and send them to guests prior to check-in, ensuring compliance with property policies and regulations. You will also support the Property Manager in financial operations such as budgeting and rent collection, utilizing property management software like WeChat, Notion, and Google Workspace. Maintaining accurate records of property-related activities is essential, as is being readily available to respond to guest inquiries at any given moment, even outside of regular work hours. This position offers a unique opportunity to contribute to the success of our properties while gaining valuable experience in the real estate industry.

Responsibilities

• Assist property manager in managing all aspects of assigned properties
• Handle guest inquiries and concerns promptly and professionally
• Coordinate maintenance and repair requests with in-house team and vendors
• Assist with booking administration
• Communicate with guests in a timely fashion
• Create QR codes with HOA and send to guests prior to check-in
• Ensure compliance with property policies and regulations
• Support the Property Manager in financial operations such as budgeting and rent collection
• Utilize property management software such as WeChat, Notion, and Google Workspace
• Maintain accurate records of property-related activities
• Assist property manager in any and all requested items
• Be readily available to respond to guest inquiries at any given moment, even outside of regular work hours

Requirements

• Strong conflict management skills to handle tenant issues effectively
• Excellent customer service and relationship management abilities
• Familiarity with office operations within a short-term property management setting
• Willingness to be readily available after regular work hours to respond to guests
• Ability to thrive in a fast-paced environment
• Willingness to be a team player
• Familiarity with Guesty, VRBO, AirBnB, Booking.com, EZ Care Inspections

Benefits

• Employee discount
• Paid time off