Assistant Property Manager

$42,000 - $73,000/Yr

Pennrose - Madison, AL

Full-time - Entry Level

Madison, AL

Heavy and Civil Engineering Construction

About the position

The Assistant Property Manager at Pennrose is a pivotal role responsible for the marketing and leasing of assigned properties, as well as providing essential resident services. This position requires a proactive approach to developing and implementing policies and procedures that effectively manage the property under the guidance of the Property Manager and Regional Property Manager. The Assistant Property Manager will coordinate various leasing events, such as open houses and promotional activities, to attract potential residents and enhance the property's visibility in the market. In addition to marketing responsibilities, the Assistant Property Manager will maintain a comprehensive understanding of corporate in/out migration trends, property competition, and other market conditions that may impact leasing and operations. This role also involves managing the property's answering service to ensure exceptional customer service, maintaining accurate contact information, and addressing any issues that may affect residents' tenancy. The Assistant Property Manager will be responsible for filing court documents for eviction proceedings and representing the landlord at scheduled court hearings. They will oversee the administration of security deposits, including inspecting units to determine balances or refunds, preparing disposition letters, and processing returns. Furthermore, the Assistant Property Manager will assist the Property Manager in maintaining building security measures, documenting incidents, and notifying management and insurance carriers as necessary. This position requires a strong focus on financial management, as the Assistant Property Manager will maintain familiarity with accounts payable and receivable procedures, process property expenditures for approval, and manage deposit and rental collections. They will also monitor landlord-tenant relations, mediate disputes, and respond to resident concerns and complaints, providing referrals to appropriate agencies when needed. The Assistant Property Manager will utilize maintenance software to track work orders, inspect apartments for move-in/out conditions, and assist with annual unit inspections and recertifications. They will also conduct competitive marketing analyses and remain compliant with all relevant policies and laws affecting property marketing and leasing, including Fair Housing laws. This role requires maintaining regular office hours and ensuring adequate coverage during weekends and holidays, while adhering strictly to the invoice approval policy without the authority to purchase goods or services.

Responsibilities

• Coordinating leasing events such as open houses, realtor tours, and resident promotional activities
• Assists with the development and implementation of resident services programming
• Maintains knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and operations
• Manages property's answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact information
• Notifies residents of all issues affecting their tenancy
• Files court documents for eviction and attends scheduled court hearings as Landlord's representative
• Oversees security deposit administration including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit returns
• Assists Property Manager with maintaining building security measures, documenting incidents, and sending proper notification to management, owners, and insurance carriers
• Maintains familiarity with all procedures and requirements of accounts payable and accounts receivable
• Processes all property expenditures for Property Manager's approval
• Maintains journal of administrative, facility-related, and market-driven property issues and concerns
• Leads tours of property, showing vacant units and marketing property amenities
• Tracks and follows up with all referrals, walk-ins, and phone inquiries
• Develops and maintains reference book detailing property's unique features, amenities, size, vacancies, rental rates, and current leasing promotions
• Prepares leasing checklist and package which includes all required forms, deposits, schedules, and information
• Reviews and screens all applications for Property Manager's approval
• Maintains property's filing system including tenant, applicant, accounting, and vendor and contract files
• Maintains deposit and rental collections
• Monitors landlord-tenant relations and mediates disputes when necessary
• Responds to resident concerns and complaints. Counsels residents and provides referrals to appropriate agencies
• Utilizes maintenance software program to enter in and track work orders
• Inspects apartments for move-in/out condition and turnover status
• Assists Property Manager with conducting and documenting annual unit inspections and annual recertification of residents
• Assists Property Manager with reassessing property and completing competitive marketing analysis
• Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company's leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws
• Orders office supplies
• Maintains regular daily office hours ensuring adequate coverage on weekends and holidays
• Maintains strict adherence to invoice approval policy. Position does not have authority to purchase any goods or services

Requirements

• Experience in property management or a related field
• Strong customer service skills
• Knowledge of leasing and marketing strategies
• Familiarity with Fair Housing laws and landlord-tenant regulations
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Proficient in using property management software and maintenance tracking systems
• Strong organizational skills and attention to detail

Nice-to-haves

• Previous experience in a leasing role
• Knowledge of local real estate market
• Bilingual abilities