Assistant Property Manager

CubeSmart - Cleveland, OH

Full-time

Cleveland, OH

Real Estate

About the position

At CubeSmart, our culture makes the difference. When we say it's what's inside that counts, we are saying you count. As an Assistant Property Manager, you will play a crucial role in managing and maintaining the property while ensuring exceptional customer service. This position requires a blend of customer service skills and property maintenance responsibilities. You will be responsible for developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5-Star service. Interacting face to face with customers, you will provide excellent service and build rapport, meeting monthly sales goals and metrics. Your daily tasks will include walking the property to perform lock checks and showing units to customers. You will work both independently and as part of a team to rent self-storage spaces, sell store merchandise, manage the leasing process, accept payments utilizing our Point-of-Sale System (POS), complete daily bank deposits, and make courtesy calls to customers regarding late payments. In terms of property maintenance, you will be required to perform physical tasks such as daily walks of the property, cleaning the units and the property, and opening and closing storage doors (up to 50 lbs.). Maintaining the facility includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar light activities. You will ensure that the storage facility is clean and safe, meeting company guidelines, which includes maintaining clean restrooms, landscaping, parking, paving, fences, walls, and doors. You'll love working here because YOU WILL MAKE A DIFFERENCE - YOU WILL BELONG TO A TEAM - YOU WILL GROW WITH US.

Responsibilities

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5-Star service.
• Interact face to face with customers, providing excellent service and building rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform lock checks and show units to customers.
• Work both independently and on a team renting self-storage spaces and selling store merchandise.
• Manage the leasing process and accept payments utilizing our Point-of-Sale System (POS).
• Complete daily bank deposits and make courtesy calls to customers regarding late payments.
• Perform daily walks of the property and clean the units and the property.
• Open and close storage doors (up to 50 lbs.) and maintain the facility by mopping, sweeping, changing light bulbs, and cleaning out storage units.
• Keep a clean and safe storage facility to ensure condition meets company guidelines.

Requirements

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• Basic computer skills.
• Valid driver's license and insurance with access to reliable transportation used during the workday.

Nice-to-haves

• Ability to work Saturdays.
• Experience in property management or maintenance.

Benefits

• 401(k) matching
• Health insurance
• Paid time off
• Tuition reimbursement