Assistant Property Manager

$49,920 - $58,240/Yr

Legacy Partners - Irvine, CA

Full-time - Entry Level

Irvine, CA

Professional, Scientific, and Technical Services

About the position

As an Assistant Property Manager at Legacy Partners, you will play a crucial role in supporting the Business Manager in the overall operation of an apartment community. Your responsibilities will encompass a wide range of tasks aimed at ensuring the community is well-maintained and operates efficiently. You will be involved in general administration, maintenance oversight, and the management of personnel and resources to maintain the property in excellent physical condition while achieving a stable fiscal operation. In this position, you will actively collaborate with the staff, Business Manager, Marketing Department, and Regional Portfolio Manager to enhance advertising efforts, leasing activities, and community engagement to maximize occupancy rates. You will be responsible for preparing, processing, and signing all Rental Agreements and related documentation in the absence of the Business Manager, as well as auditing lease files for accuracy. Additionally, you will manage the collection of rent and other payments, ensuring that all funds are appropriately labeled and stored, and handle delinquent accounts, including preparing documents for collection agencies. Your role will also involve overseeing move-ins and move-outs, conducting apartment inspections, and promptly resolving resident issues while keeping the Business Manager informed. You will be tasked with creating and implementing a resident retention plan and maintaining high standards for shop scores. Under the guidance of the Business Manager, you will stay informed about market competition and assist with market surveys to ensure accurate data collection. You will perform bookkeeping tasks as assigned, ensuring that residents enjoy a clean, safe, and well-maintained community. This includes managing service requests efficiently and supervising personnel and contractors in the absence of the Business Manager. You will also be responsible for adhering to maintenance and purchasing directives, reporting emergencies, and inspecting the community for necessary improvements. Your commitment to maintaining property operations according to company standards will be essential, as will your ability to manage online reputation effectively. Professional appearance and adherence to company accounting policies will be expected at all times.

Responsibilities

• Actively participate with the staff, Business Manager, Marketing Department, and Regional Portfolio Manager in advertising, leasing, and community contacts to maximize occupancy.
• Prepare, process, and sign all Rental Agreements and related forms in the Business Manager's absence.
• Audit all lease files for accuracy.
• Collect, appropriately label, and store all monies received, including rent, and manage delinquent accounts.
• Manage collection process for write-offs, including preparation of documents for collection agencies.
• Manage move-ins and move-outs, giving special attention to apartment inspections.
• Resolve resident problems promptly and courteously, informing the Business Manager.
• Create and implement a resident retention plan.
• Know interpersonal selling techniques; be able to lease apartments.
• Maintain company standards for shop scores.
• Assist with weekly leasing goal setting.
• Maintain ongoing, current knowledge of competition and translate knowledge into a selling benefit for the property.
• Assist with market surveys and monitor for accuracy.
• Perform bookkeeping procedures as assigned by the Business Manager.
• Ensure that residents are provided with a clean, safe, well-maintained community.
• Ensure that all service requests are handled on an immediate, one-call basis, if possible, always adhering to service priorities.
• Supervise personnel and outside contractors without a business manager or leasing manager.
• Adhere to all maintenance and purchasing directions.
• Report accidents and emergencies to the Business Manager and Regional Portfolio Manager or Main Office immediately following the emergency procedure plan in the absence of the Business Manager.
• Inspect the community and make improvements as requested, recording deficiencies for referral to the Business Manager.
• Coordinate with Service Team and vendors to minimize downtime of market-ready units, keeping with company policy of three working days between move-out and new ready date.
• Maintain property operation according to LPR standards and policies in the absence of the Business Manager.
• Manage online reputation effectively.

Requirements

• High school diploma or GED.
• One year of related experience and training, or equivalent combination of education and experience.
• Ability to read and interpret documents such as leases and various notices to residents.
• Ability to write routine reports and correspondence.
• Basic math skills including addition, subtraction, multiplication, and division.
• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
• Basic computer skills including Microsoft Word, Excel, Outlook, and Yardi.

Nice-to-haves

• Experience in property management software such as Yardi.
• Knowledge of leasing and marketing strategies.
• Strong interpersonal and communication skills.