About the position
The Assistant Property Manager plays a crucial role in supporting the Property Manager in the daily operations of the property. This position is responsible for a variety of tasks that ensure the property runs smoothly and efficiently while maintaining the highest standards of service and resident satisfaction. The Assistant Property Manager is expected to uphold the Birchstone brand and company values, providing exemplary customer service to all residents, whether current, future, or past. This role involves collecting rent and fees, posting income and deposits, and assisting in the oversight of leasing and service teams. The Assistant Property Manager must ensure that all operations adhere to Birchstone standards and budgetary guidelines, while also fostering a positive living environment for residents. In addition to operational support, the Assistant Property Manager is tasked with leading rent collection efforts, managing resident lease files, and ensuring that all necessary permits are current. This position requires a proactive approach to resident relations, including handling concerns and delivering exceptional service. The Assistant Property Manager will also assist in the renewal process, oversee inspections of units, and provide suggestions for improving efficiencies and processes within the property. Regular communication with the Property Manager and participation in team meetings are essential to ensure alignment with corporate initiatives and to support the overall success of the property. The role also includes involvement in special projects, such as capital improvement project management, and requires a commitment to maintaining market familiarity to suggest pricing changes and new resident amenities. The Assistant Property Manager must be adaptable, able to work varying hours, and respond promptly to emergency situations, all while maintaining a focus on resident satisfaction and operational excellence.
Responsibilities
- Assist the Property Manager in all aspects of Property operations to ensure adherence to Birchstone standards and exceptional service.
- Provide exemplary customer service to all current, future, and previous residents.
- Create and develop meaningful and memorable experiences through personal relationship building.
- Assist the Property Manager in the oversight of leasing and service team.
- Support Leasing Specialists and ensure Fair Housing guidelines are followed; verify resident applications and assist in showing units and the Property to prospective residents.
- Lead rent collection efforts; post rental collections, make bank deposits and reconciliations, and oversee accounting functions for the Property.
- Assist the Property Manager with evictions, utility cut-offs, etc. as needed.
- Assist the Property Manager in overseeing the renewal process; create and deliver renewal notices, review lease renewals and addendums, etc.
- Review, maintain, and update resident lease files and computer records.
- Inspect units after move-outs thoroughly: recording, documenting and photographing condition; walk and inspect all make ready units to ensure readiness for new residents.
- Handle resident concerns while delivering exceptional customer service.
- Ensure all applicable permits (multifamily license, pool/spa, etc.) are current at all times.
- Process forms, reports, and administrative information.
- Provide suggestions for improving overall efficiencies and processes; maintain market familiarity and suggest pricing changes.
- Research new resident amenities, activities, and programs that add value to the Property and drive revenue.
- Assist Property Manager in team member training on proper resident service and leasing techniques and best practices.
- Frequently walk the grounds to ensure Property and units are show ready, Birchstone Standards and values are upheld, procedures are followed, and the Property is operating efficiently and in compliance with applicable regulations.
- Assist Property Manager with the implementation and monitoring of corporate and area/region-specific initiatives.
- Provide support and assistance in the execution of special projects and assignments including capital improvement project management and monitoring project progress.
- Participate in regular meetings with Property Manager and act as a resource to Property team members.
Requirements
- High School Diploma or Equivalent is required; Bachelor's degree in Business, Sales, or related field preferred.
- Two (2) or more years work experience in multi-family, Conventional/Market Rate, Class A and Class B communities preferred.
- Two (2) or more years work experience in residential leasing and/or sales experience preferred.
- One (1) or more years work experience in a lead or supervisory role preferred.
- Valid driver's license required.
- Certified Property Manager (CPM), Certified Apartment Manager (CAM) and/or Accredited Residential Manager (ARM) certifications preferred.
- Sufficient expertise in marketing, leasing, and financial management.
- Strong leadership, collaboration, and interpersonal skills.
- Ability to work independently and in a team environment.
- Innovative approach to problem solving.
- Familiarity with basic accounting and mathematical skills.
- Demonstrated effective written and verbal communications skills.
- Excellent time management skills; ability to work well under pressure and meet deadlines.
- Ability to effectively manage multiple projects simultaneously and prioritize tasks.
- Strong organizational and planning skills; attention to detail.
- Proficient with Microsoft Office Suite or related software; possesses general computer skills.
- Proficiency with or the ability to quickly learn Entrata software and/or other Property Management and supplemental software solutions.
- Ability to work varying hours and promptly respond to emergency situations.
Nice-to-haves
- Bilingual ability in English and Spanish preferred, but not required.
