Assistant Property Manager

Legacy Partners

Full-time - Entry Level

Professional, Scientific, and Technical Services

About the position

The Assistant Property Manager plays a crucial role in supporting the Business Manager in the overall operation of an apartment community. This position encompasses a wide range of responsibilities, including general administration, maintenance oversight, and personnel management. The Assistant Property Manager is tasked with ensuring that the community is maintained in excellent physical condition while also managing the financial aspects to achieve a stabilized fiscal operation. This role requires active participation in various operational areas, including leasing, resident relations, and property maintenance, all aimed at maximizing occupancy and enhancing resident satisfaction. In collaboration with the Business Manager, Marketing Department, and Regional Portfolio Manager, the Assistant Property Manager will engage in advertising and community outreach efforts to attract potential residents. The role involves preparing and processing rental agreements, auditing lease files for accuracy, and managing the collection of rents and delinquent accounts. The Assistant Property Manager will also oversee move-ins and move-outs, ensuring that apartment inspections are conducted thoroughly and that residents' issues are resolved promptly and courteously. Additionally, the Assistant Property Manager is responsible for creating and implementing a resident retention plan, maintaining knowledge of market competition, and assisting with market surveys. The position requires adherence to company standards for property management, including maintaining a clean and safe community, supervising personnel and contractors, and ensuring compliance with maintenance and purchasing policies. The Assistant Property Manager must also manage online reputation and maintain professional standards in dress and conduct.

Responsibilities

• Actively participate with the staff, Business Manager, Marketing Department, and Regional Portfolio Manager in advertising, leasing, and community contacts to maximize occupancy.
• Prepare, process, and sign all Rental Agreements and related forms in the Business Manager's absence.
• Audit all lease files for accuracy.
• Collect, appropriately label, and store all monies received, including rent, and manage delinquent accounts.
• Complete all deposits according to company procedures.
• Manage collection process for write-offs, including preparation of documents for collection agencies.
• Manage move-ins and move-outs, giving special attention to apartment inspections.
• Resolve resident problems promptly and courteously, informing the Business Manager.
• Create and implement a resident retention plan.
• Know interpersonal selling techniques; be able to lease apartments.
• Maintain company standards for shop scores.
• Assist with weekly leasing goal setting.
• Maintain ongoing, current knowledge of competition and translate knowledge into a selling benefit for the property.
• Assist with market surveys and monitor for accuracy.
• Perform bookkeeping procedures as assigned by the Business Manager.
• Ensure that residents are provided with a clean, safe, well-maintained community.
• Ensure that all service requests are handled on an immediate, one-call basis, if possible, always adhering to service priorities.
• Supervise personnel and outside contractors without a business manager or leasing manager.
• Adhere to all maintenance and purchasing directions.
• Report accidents and emergencies to the Business Manager and Regional Portfolio Manager or Main Office immediately following the emergency procedure plan in the absence of the Business Manager.
• Inspect the community and make improvements as requested, recording deficiencies for referral to the Business Manager.
• Coordinate with Service Team and vendors to minimize downtime of market-ready units, keeping with company policy of three working days between move-out and new ready date.
• Maintain property operation according to LPR standards and policies in the absence of the Business Manager.
• Manage online reputation and adhere to a professional dress code.
• Adhere to all company accounting directions, including but not limited to the On-Site computer system and policies, daily bank deposit system and policy, budget book system, and invoice approval and coding system.

Requirements

• High school education or equivalent; one year of related experience and training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as leases, addendums to leases, and various Notices to residents.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several variables in standardized situations.
• Basic skills in Word & Excel, Internet Software, Outlook, Payable Systems, and Yardi.