CubeSmart - Charlotte, NC
posted 5 months ago
About the position
At CubeSmart, our culture makes the difference. When we say it's what's inside that counts, we are saying 'you count'. As an Assistant Property Manager, you will play a crucial role in managing and maintaining the property while ensuring exceptional customer service. This position requires a blend of customer service skills and property maintenance abilities. You will be responsible for developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5-Star service. Your interactions with customers will be face-to-face, where you will provide excellent service and build rapport. Meeting monthly sales goals and metrics will be part of your responsibilities, along with walking the property to perform lock checks and showing units to customers. In addition to customer service, you will also handle property maintenance tasks. This includes daily walks of the property, cleaning the units and the property, and managing the opening and closing of storage doors, which may weigh up to 50 lbs. You will maintain the facility by performing light cleaning activities such as mopping, sweeping, changing light bulbs, and cleaning out storage units. Keeping a clean and safe storage facility is essential to ensure that the condition meets company guidelines, which includes maintaining clean restrooms, landscaping, parking, paving, fences, walls, and doors. You will be part of a team that values your contributions and offers opportunities for growth.
Responsibilities
- Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5-Star service.
- Interact face to face with customers, providing excellent service and building rapport.
- Meet monthly sales goals and metrics.
- Walk the property to perform lock checks and show units to customers.
- Work both independently and on a team renting self-storage spaces and selling store merchandise.
- Manage the leasing process and accept payments utilizing the Point-of-Sale System (POS).
- Complete daily bank deposits and make courtesy calls to customers regarding late payments.
- Perform daily walks of the property and clean the units and the property.
- Open and close storage doors, which may weigh up to 50 lbs.
- Maintain the facility by mopping, sweeping, changing light bulbs, and cleaning out storage units.
- Ensure the storage facility is clean and safe, meeting company guidelines.
Requirements
- A positive and outgoing personality with a passion for helping people.
- Experience in delivering high-quality customer service to a diverse customer market.
- Basic computer skills.
- Valid driver's license and insurance with access to reliable transportation used during the workday.
- Ability to work Saturdays.
Benefits
- Health insurance
- Tuition reimbursement
- Paid time off
- 401(k) matching
