Assistant Property Manager

$49,920 - $49,920/Yr

Inlivian - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

About the position

The Assistant Property Manager (RAD) at INLIVIAN plays a crucial role in the management and operation of affordable housing and non-residential properties. This position is responsible for assisting the Property Manager in various managerial and administrative tasks, ensuring that the properties are well-maintained and that residents receive the necessary support and services. The Assistant Property Manager will engage in a variety of activities, including monitoring tenant accounts, processing rental payments, and managing delinquent accounts. They will also be involved in tenant interviews to determine eligibility, showing vacant units, and maintaining resident records to ensure compliance with regulations. In addition to these responsibilities, the Assistant Property Manager will coordinate maintenance requests, conduct inspections, and oversee the preparation of units for new tenants. They will act as a liaison between residents and various departments within INLIVIAN, addressing concerns and facilitating communication. The role requires a thorough understanding of housing regulations, landlord-tenant laws, and the ability to manage competing demands while maintaining a high level of customer service. The Assistant Property Manager will also be responsible for generating reports, attending meetings, and ensuring adherence to INLIVIAN's standards and policies. This position requires a proactive approach to problem-solving and the ability to work independently while also collaborating with the Property Manager and other team members. The Assistant Property Manager will be instrumental in enhancing INLIVIAN's reputation in the community and ensuring that housing is decent, safe, and sanitary for all residents.

Responsibilities

• Reviews and monitors Tenant Account Receivable (TAR) report and carries out the accounts receivable/rent review and collection process in a timely manner.
• Accepts rental payments and processes them in accordance with INLIVIAN procedures.
• Follows up on delinquencies by arranging late payment agreements, collecting rent in person, scheduling grievance hearings, or initiating the eviction process as appropriate.
• Testifies in court as necessary.
• Processes all accounts receivable billing (rents, work order charges, misc. charges, lock out charges, etc.).
• Meets with prospective residents, identifies their housing needs, and interviews them to determine eligibility based on established criteria.
• Checks all applicants through Enterprise Income Verification System (EIV).
• Shows vacant units to prospective residents, assists in processing applications, quotes prices, describes features, discusses terms of lease, and communicates property and community amenities and available neighborhood services.
• Maintains quality control on resident records and files to ensure consistency and compliance with regulations and program requirements.
• Processes move-outs in accordance with INLIVIAN policies and procedures, including conducting move-out inspections and exit interviews, prorating of rent, calculating applicable charges, recommending retention or return of security deposit if applicable, and tracking and closing resident files.
• Coordinates the proper disposition of all paperwork relating to renting or vacating housing units in accordance with established procedures.
• Coordinates preventative maintenance program by identifying repairs and upgrades needed, assessing damages, reporting maintenance repairs and upgrades needed to maintenance personnel, and performing weekly walk-by inspections of building and grounds to identify and resolve unsafe or unsatisfactory conditions requiring maintenance.
• Receives calls from residents and/or property manager requesting maintenance services and determines whether the nature of the work orders are of an urgent, emergency, or a routine nature.
• Prioritizes by categories, enters data into computerized system, and routes to appropriate maintenance personnel.
• Maintains a complete and accurate daily log tracking work orders generated, closed, and in progress, and updates status of all pending work orders.
• Conducts annual customer service and follow-up housekeeping inspections.
• Performs move-in inspections.
• Assists in developing and implementing plans for advertising to increase the number of applicants on the waiting list and to attract a greater number of eligible and desirable tenants.
• Acts as liaison with resident associations, assesses residents' concerns, assists in informing residents of policy changes, and may assist in development of resident activities, making suggestions for improved participation in resident activities and implementation of resident incentive programs.
• Refers residents to the client services department when indicated and cooperates with service providers.
• Works closely with other INLIVIAN departments in coordination of efforts to ensure that residents receive available services.
• Monitors resident compliance with lease provisions, reports instances of resident fraud and abuse to deter and/or prevent same, investigates and documents violations, advises Property Manager as appropriate, and communicates required remedies to residents.
• Coordinates vacancy preparation and maintenance projects and ensuring Uniform Physical Conditions Standards (UPCS) inspections and necessary repairs are completed.
• Completes initial re-certification process as needed.
• Acts as Property Manager in his/her absence.
• Generates required reports in an accurate and timely manner, providing support documentation as appropriate.
• Attends the monthly Quality Circle meeting if the Property Manager is unavailable.
• Reviews and keeps updated on all applicable rules and regulations concerning housing programs, as well as applicable local, state, and federal laws, regulations, codes, and INLIVIAN rules, regulations, and administrative plan.

Requirements

• High School Diploma or GED required.
• Associate's degree in Social Work, Public Administration, Business Administration or closely related field from an accredited college or university desired.
• One (1) year clerical or property management experience, or an equivalent combination of education, training, and experience.
• Thorough knowledge of INLIVIAN operating policies and procedures; principles, practices and techniques, HUD regulations pertaining to low-rent housing; and services available through local social service agencies.
• Good knowledge of leasing agreement procedures, recertification process, public housing standards, and housing quality standards inspections.
• Thorough knowledge and experience in a housing assistance program or social services field.
• General knowledge of Landlord Law, procurement regulations, and OSHA requirements.
• Ability to accurately and completely document in writing appropriate events and activities.
• Ability to read and comprehend relatively complex material.
• Ability to establish and maintain effective working relationships with co-workers, and persons outside the INLIVIAN.
• Ability to communicate on the level of the listener, recognizing when information has been misunderstood, and the ability to rectify any misunderstanding as needed when explaining INLIVIAN policies and procedures.
• Ability to interview and counsel residents and deal effectively with situations that require tact and diplomacy, yet firmness.
• Capable of managing competing demands and meeting productivity standards while handling frequent change, delays, and unexpected events.
• Ability to prepare clear and concise narrative and statistical reports.
• Ability to operate appropriate INLIVIAN computer equipment and software packages.
• Ability to communicate clearly, concisely, orally and in writing.

Nice-to-haves

• Experience with Enterprise Income Verification System (EIV).
• Knowledge of Fair Housing regulations and Tax Credit programs.

Benefits

• Full-time position with competitive hourly wage.
• Opportunities for professional development and training.
• Supportive work environment with a focus on community service.