About the position
At CubeSmart, our culture makes the difference. When we say it's what's inside that counts, we are saying 'you count'. As an Assistant Property Manager, you will play a crucial role in managing and maintaining the property while ensuring exceptional customer service. This position requires a blend of customer service skills and property maintenance responsibilities. You will be responsible for developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5-Star service. Interacting face to face with customers, you will provide excellent service and build rapport, meeting monthly sales goals and metrics. Your daily tasks will include walking the property to perform lock checks and showing units to customers. You will work both independently and as part of a team to rent self-storage spaces, sell store merchandise, manage the leasing process, accept payments utilizing our Point-of-Sale System (POS), complete daily bank deposits, and make courtesy calls to customers regarding late payments. In terms of property maintenance, you will be required to perform physical tasks such as daily walks of the property, cleaning the units and the property, and opening and closing storage doors, which can weigh up to 50 lbs. You will also maintain the facility by mopping, sweeping, changing light bulbs, cleaning out storage units, and ensuring that the storage facility meets company guidelines for cleanliness and safety. This includes maintaining clean restrooms, landscaping, parking, paving, fences, walls, and doors. You'll love working here because you will make a difference, belong to a team, and have opportunities to grow with us.
Responsibilities
- Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5-Star service.
- Interacting face to face with customers, providing excellent service, and building rapport.
- Meeting monthly sales goals and metrics.
- Walking the property to perform lock checks and showing units to customers.
- Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
- Performing daily walks of the property, cleaning the units and the property, and opening and closing storage doors (up to 50 lbs).
- Maintaining the facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar light activities.
- Keeping a clean and safe storage facility to ensure condition meets company guidelines (i.e., clean restrooms, landscaping, parking, and paving, fence, walls, doors).
Requirements
- A positive and outgoing personality with a passion for helping people.
- Experience in delivering high quality customer service to a diverse customer market.
- Basic computer skills.
- Valid driver's license and insurance with access to reliable transportation used during the workday.
Nice-to-haves
- Ability to work Saturdays.
- Experience in property management or related field.
Benefits
- Weekly Pay - Putting money in your pocket more often
- Excellent Schedule - Most shifts end at 6:00 p.m. and Sundays off
- Competitive Hourly Pay & Bonus
- Paid Time Off - Vacation, Sick, & Holidays
- Generous Health Benefits
- 401k Retirement Plan with Company Match
- Tuition Reimbursement
- Self-Storage Discounts
