Assistant Regional Manager - Multifamily Property Management

$85,000 - $105,000/Yr

Fairfield Residential - Houston, TX

Full-time - Mid Level

Houston, TX

1,001-5,000 employees

Heavy and Civil Engineering Construction

About the position

The Assistant Regional Manager for Multifamily Property Management at Fairfield is responsible for overseeing a portfolio of apartment communities in the Houston, TX area. This hybrid role requires travel throughout the region and involves working on-site as needed. The position focuses on ensuring operational excellence, compliance with regulations, and effective team management while promoting exceptional living experiences for residents.

Responsibilities

• Interviews, hires, trains, supervises, counsels, and terminates staff in accordance with company policy.
• Demonstrates exceptional leadership, coaching, guidance, ongoing feedback, and motivation to staff.
• Ensures adherence to company policies and procedures.
• Develops, executes, and monitors each property's operation budget.
• Compiles and analyzes data to manage property budgets and adjusts based on progress toward objectives and company goals.
• Reviews monthly operating statements with Community Managers to ensure properties operate within budget parameters.
• Suggests ways to control expenses and manage properties cost-effectively.
• Works with the compliance team to ensure Community Managers meet affordability requirements.
• Collaborates with Community Managers to achieve budgeted occupancy levels at budgeted rental rates.
• Participates in scheduled Lease Rent Optimizer (LRO) calls and makes pricing recommendations to maximize rental income.
• Ensures effective execution of lease renewal strategies and resident retention plans.
• Monitors market trends and portfolio competition regularly.
• Develops, implements, and monitors marketing plans for each property based on competitive analysis.
• Assesses staffing requirements for each property and makes recommendations.
• Responds to escalated resident complaints professionally and timely.
• Reviews social media for online reputation management.
• Reviews and approves vendor contracts.
• Documents and reports general liability, workers comp, and property loss claims timely and accurately.
• Conducts regular property inspections and maintains records of deficiencies and safety hazards.
• Assists Community Managers in achieving and maintaining budgeted occupancy.
• Prepares and conducts corporate or investor tours.
• Collaborates with support departments to improve revenue, marketing strategies, leasing efforts, occupancy, and resident retention.
• Coordinates with Redevelopment and New Construction regarding property renovations and project statuses, if applicable.
• Approves and submits timesheets, commissions, and bonuses timely and accurately.
• Assigns tasks, monitors job progress, and appraises work performance.
• Conducts regular audits to ensure overall compliance and corrects problem areas with Community Managers.
• Ensures compliance with bond or tax credit requirements, if applicable.
• Communicates updates to owners, Asset Managers, and Corporate associates as required.
• Completes evaluations of associates and makes recommendations for salary increases or advancement.
• Holds regular staff meetings to ensure timely communication and engagement among team members.
• Ensures associates are up to date with training and company policies, including fair housing laws and operations manual.
• Cross trains, coaches, and develops candidates for future opportunities within the company.
• Resolves associate disputes professionally and promotes retention.
• Completes company-required training by established deadlines.
• Complies with all health and safety rules and regulations, as well as applicable laws.

Requirements

• High school diploma or equivalent required; Bachelor's degree preferred.
• CAM or CPM certification preferred.
• Real Estate License preferred.
• Valid driver's license required.
• Minimum of five years of progressive multifamily property management experience.
• Experience with Tax Credit Compliance, EIV, and HUD Section 8 subsidy programs required.
• Experience with New Build Lease Up required.
• Experience with Resyndication / Redevelopment preferred.
• Multi-site management experience preferred.
• Experience in a leadership position with proven ability to develop and manage a successful team.
• Experience using Yardi or other related property management accounting software.
• Experience in writing and maintaining budgets.
• Prior experience preparing for a REAC inspection, as needed for HUD properties.

Nice-to-haves

• Bilingual English/Spanish a plus.
• One or more of the following designations: Certified Occupancy Specialist (COS), Certified Professional of Occupancy (CPO), Housing Credit Certified Professional (HCCP), Certified Credit Compliance Professional (C3P).

Benefits

• Competitive Salary and Benefits Package.
• Paid time off, paid holidays, and sick days.
• Paid time off for volunteering activities (optional).
• Matched 401(k).
• Medical, dental & vision insurance.
• Flexible spending account.
• Life insurance.