Assistant Residential Property Manager

$39,520 - $45,760/Yr

Villa Royale Apartments - Kenosha, WI

Full-time - Entry Level

Kenosha, WI

Real Estate

About the position

The Assistant Property Manager will support the property management team in ensuring smooth operations and providing excellent customer service. This role involves a variety of administrative tasks, tenant relations, and coordination of maintenance and vendor services, all while maintaining compliance with Fair Housing regulations.

Responsibilities

• Assist in the daily operations of property management, including tenant relations and administrative tasks.
• Assist Property Manager with coordination and follow-up of maintenance, housekeeping, contractors & vendors to ensure timely completion.
• Provide exceptional customer service by addressing tenant inquiries and resolving issues promptly.
• Maintain knowledge of Fair Housing regulations to ensure compliance in all interactions.
• Support the upselling of available units and amenities to prospective tenants through lead follow-up & tracking, speaking with walk-ins and giving tours.
• Ensure all model apartments and any other available apartments are clean and available to show.
• Collect & submit completed rental applications for processing.
• Contact applicants once processing is completed.
• Prepare & assemble lease paperwork & welcome folders.
• Meet with incoming tenants for lease signings & answer their questions.
• Collect rent and assist manager with follow-through to delinquent tenants.
• Assist with marketing efforts for vacant apartments, including social media promotion & open house events.
• Ensure timely updates of vacant apartments on ad sites such as Zillow, Rent.com & Craigslist.
• Ensure all promotional literature is up-to-date.
• Perform market studies & surveys.
• Assist Property Manager with final walk-throughs of newly rented units.
• Assist Property Manager with walk-throughs of recently vacated units.
• Maintain professional rapport with tenants to ensure retention.
• Manage office tasks such as filing, data entry, and maintaining accurate records.
• Assist Property Manager with regular assessment of entire property, including amenities regarding cleanliness, maintenance needs and overall appeal.
• Collaborate with the property management team to implement policies and procedures that enhance operational efficiency.
• Create community events for tenants alongside manager.

Requirements

• At least 2-3 years previous experience in apartment leasing or real estate administration.
• Strong customer service skills with a focus on phone etiquette and effective communication.
• Familiarity with office procedures and administrative tasks related to property management.
• Knowledge of property maintenance processes is a plus.
• Ability to work independently as well as part of a team in a fast-paced environment.

Benefits

• 401(k)
• Health insurance
• Paid time off