Assistant Restaurant Manager - Denali Park Village

About the position

The Gold Rush Assistant Restaurant Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. Experience the Endless Summer of Alaska at Denali Park Village Hotel! Summer days in Alaska stretch nearly endlessly, with up to 20 hours of daylight on the Summer Solstice. Spanning 6.2 million acres, Denali National Park & Preserve is home to Denali, the highest peak in North America, and attracts over half a million visitors annually. Conveniently accessible by road-4.5 hours from Anchorage and 2 hours from Fairbanks-this breathtaking area offers daily bus services along the park road throughout the warm summer months, providing opportunities for hiking, wildlife viewing, climbing, and camping. Located just 7 miles south of the entrance to Denali National Park, the Denali Park Village Hotel operates from May to September. Our guests enjoy comfortable accommodations, exceptional dining options, and live entertainment in a stunning natural setting. Position Details: This exciting seasonal role is available from April 28 - September 17, 2025. We offer competitive wages, comfortable on-site housing, and a variety of fun activities to keep your summer vibrant. Stay active in our on-site gym and enjoy an inclusive meal plan for just $7.50 a day. Join us for an unforgettable adventure in an extraordinary setting!

Responsibilities

• Supervise, lead, and motivate restaurant staff, including servers, hosts, bussers, baristas, bartenders, and kitchen staff, to ensure high service standards are consistently met.
• Assist in the onboarding, training, and development of staff to enhance team performance and ensure proper service techniques, menu knowledge, and customer service standards.
• Oversee shift schedules, ensuring adequate staffing during peak periods while maintaining labor cost control.
• Conduct regular performance evaluations and provide ongoing coaching and feedback to improve team effectiveness and morale.
• Ensure exceptional guest experiences by providing attentive, personalized service and resolving any customer complaints or issues in a professional and timely manner.
• Oversee the daily operation of the restaurant floor to ensure efficient service flow, guest seating, and table turnover.
• Engage with guests to gather feedback, anticipate needs, and ensure their satisfaction, fostering a welcoming and positive atmosphere.
• Monitor and enforce quality service standards, ensuring all guests receive prompt, professional, and courteous attention.
• Assist the F&B Director in overseeing daily restaurant operations, ensuring that all processes, including food preparation, presentation, and guest service, are executed to company standards.
• Ensure adherence to health, safety, and sanitation regulations, maintaining a clean and safe environment for both guests and staff.
• Monitor inventory levels of food, beverages, and supplies, ensuring items are stocked and available for service while minimizing waste and maintaining budgetary constraints.
• Work with the kitchen and bar staff to ensure food and beverage quality, consistency, and timely delivery.
• Assist in managing the restaurant's financial performance, including budgeting, cost control, and achieving revenue goals.
• Help with cash handling, processing payments, and overseeing the reconciliation of daily sales and tips.
• Monitor and manage food and beverage costs, ensuring proper portion control and inventory management to meet profitability goals.
• Assist in preparing reports on sales, labor costs, and customer feedback, providing recommendations for improvements when necessary.
• Lead training sessions for new staff members, ensuring they are familiar with restaurant policies, customer service expectations, and menu offerings.
• Conduct ongoing training for existing staff to improve service skills, product knowledge, and overall efficiency.
• Ensure all staff are knowledgeable about the menu, special promotions, and any daily updates, enabling them to provide accurate information to guests.
• Maintain clear and effective communication with the Restaurant Managers, kitchen staff, and other team members to ensure smooth operations and exceptional service.
• Communicate guest feedback, operational concerns, or supply needs to the applicable management staff including Operations and Front Desk if applicable, in a timely manner.
• Ensure the restaurant adheres to all local health and safety regulations, including food safety standards, sanitation, and employee safety procedures.
• Monitor and enforce cleaning schedules, ensuring the restaurant is always well-maintained and clean.
• Participate in regular safety meetings and ensure staff are trained in emergency procedures, including fire and evacuation drills.

Requirements

• Minimum of 2-3 years of experience in a restaurant management or supervisory role, preferably in a full-service dining environment.
• Strong background in customer service and food and beverage operations.
• Excellent leadership and team management skills with the ability to motivate and direct a diverse team.
• Outstanding interpersonal and communication skills, with the ability to build rapport with guests and staff alike.
• Strong problem-solving abilities and the capacity to handle guest complaints or service challenges in a professional manner.
• Proficiency in restaurant management software, point-of-sale (POS) systems, and Microsoft Office Suite.
• Ability to handle financial transactions, including cash handling, credit card processing, and daily sales reconciliation.
• Strong organizational and time-management skills, with the ability to prioritize tasks effectively in a fast-paced environment.
• Ability to stand for long periods of time and walk around the restaurant floor throughout the shift.
• Ability to lift up to 30 lbs. (e.g., carrying supplies or assisting with setup).
• Ability to work in a fast-paced environment while maintaining a high level of professionalism and service.

Nice-to-haves

• A degree in Hospitality Management, Culinary Arts, Business Administration, or a related field is preferred.
• Experience in managing or assisting with bar operations is a plus.
• Knowledge of local health and safety regulations, as well as alcohol service laws (if applicable).
• Bilingual skills (e.g., Spanish) are a plus.

Benefits

• Competitive wages
• Comfortable on-site housing
• Inclusive meal plan for just $7.50 a day
• Access to on-site gym
• Variety of fun activities