Assistant Retail Manager - Chapman Panther Store

$37,440 - $45,635/Yr

Follett Corporation - Irvine, CA

Full-time - Entry Level

Irvine, CA

1,001-5,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

As an Assistant Store Manager at Follett, you will support the Market Leader or Campus Store Manager in overseeing store operations. Your primary focus will be on driving sales growth while ensuring exceptional customer service and operational excellence. You will mentor and develop your team, engage with financial metrics, and assist in overall store management, all while embodying Follett's core values and competencies.

Responsibilities

• Supervises the work activities of sales team members including scheduling work hours.
• Trains new team members for full-time, part-time, and seasonal positions.
• Ensures compliance with company and store policies, procedures, and standards.
• Maintains merchandising and promotion standards, including creating displays.
• Performs onboarding procedures for new hires.
• Greets customers, answers phones, and resolves escalated issues.
• Creates and maintains a hassle-free customer service culture focused on solutions-based selling.
• Receives, verifies, and unloads orders as necessary.
• Operates cash register and store computer for transactions, adhering to cash handling procedures.
• Stocks shelves and takes inventory as per store schedule.
• Performs general store cleaning and straightening tasks.
• Executes merchandising standards and promotions.
• Fills in for other personnel during breaks or peak periods.
• Acts as a keyholder with opening and closing responsibilities.
• Calculates deposits and balances cash drawers.
• Checks invoices against purchase orders for accuracy.
• Compiles data for end-of-month reporting and handles account receivable issues.
• Enters and produces daily sales and payroll reports.

Requirements

• An Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred.
• Prior supervisory experience preferred.
• General computer skills are required.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k) matching
• 80 hours vacation + sick days
• 10 paid company holidays
• Quarterly Bonus Plan