Assistant Retail Manager

$42,640 - $47,840/Yr

Gondola Ski and Sports - South Lake Tahoe, CA

Full-time - Entry Level

South Lake Tahoe, CA

About the position

The Assistant Retail Store Manager will support the daily operations of a retail store specializing in outdoor sports equipment rentals and sales. This role combines retail management, customer service, and staff supervision, aimed at enhancing the customer experience and driving sales in a dynamic environment.

Responsibilities

• Provide outstanding customer service and ensure a positive shopping and rental experience.
• Assist customers with product and rental selections, offering knowledgeable advice on skis, snowboards, electric bikes, and bikes.
• Drive sales by promoting in-store products, rentals, and services and educating customers on product features and benefits.
• Support the Store Manager in overseeing daily store operations, including opening and closing procedures.
• Ensure a clean, organized, and well-stocked retail floor, restocking racks, shelves, and counters regularly, maintaining visual standards and merchandising displays.
• Manage inventory, ensuring stock levels are maintained, received, and priced correctly.
• Assist in hiring, training, and supervising sales associates and rental staff, fostering a positive, team-oriented environment.
• Provide coaching and feedback to team members, especially on customer service best practices and technical product knowledge.
• Train co-workers on all shop policies and procedures.
• Manage cash handling, including POS transactions and end-of-day reconciliations, ensuring accuracy and compliance with store policies.
• Assist the Store Manager in analyzing store sales data and inventory levels to identify and address any opportunities for growth.
• Ensure that all rental equipment meets safety and industry standards, organizing and documenting regular maintenance and service checks.
• Monitor and enforce store policies, including health and safety protocols for employees and customers.
• Address any issues or complaints promptly, escalating to the Store Manager when necessary.

Requirements

• High school diploma or GED required; Bachelor's degree in Business, Sports Management, or a related field is a plus.
• Minimum of 2 years of experience in retail management, preferably in outdoor sports, sporting goods, or a rental-focused retail environment.
• Some knowledge of skis, snowboards, and bikes, with the ability to provide recommendations and insights on equipment.
• Excellent interpersonal and communication skills; ability to motivate and lead a team.
• Customer-oriented mindset with a strong commitment to service excellence.
• Proficiency in POS systems, and basic inventory management software.

Nice-to-haves

• Certification in ski/bike equipment repair or maintenance is a plus.
• Previous experience in a seasonal rental business and understanding of rental processes and logistics.

Benefits

• Employee discount
• Flexible schedule
• Opportunities for advancement
• Paid time off