Assistant Rooms Manager

Montage Hotels & Resorts - Peapack, NJ

Full-time - Mid Level

Peapack, NJ

Accommodation

About the position

The Assistant Rooms Manager at Montage International is responsible for overseeing the daily operations of the rooms division, which includes Front Office, Concierge, Bell & Door, and Housekeeping. This role involves collaboration with the Director of Operations to ensure the smooth functioning of hotel activities and support the company's goals and values. The position provides a comprehensive overview of the rooms division through a rotation between front and back of house operations, emphasizing guest experience and operational excellence.

Responsibilities

• Direct and control the activities of the Guest Experience, Concierge, Bell/Door to ensure adherence to Pendry standards, policies and procedures.
• Review and analyze guest engagement scores and trends in Revinate.
• Perform daily stand up and run meetings for Front of House departments.
• Ensure team familiarity with guest rooms, dining, hotel facilities, services, and special activities.
• Review daily activity including arrivals, departures, and restaurant reservations to meet guest expectations.
• Ensure Front of House associates maintain a balanced bank and reconcile transactions at the end of their shifts.
• Satisfy reasonable guest service requests with confidentiality and discretion.
• Create an engaging and collaborative culture with Front of House associates.
• Recruit and onboard new Front of House associates.
• Provide corrective coaching and create a learning environment for Front of House associates.
• Review and take action on day-to-day Manager Logs and offer same day resolutions.
• Complete payroll records ensuring accuracy and proper labor management.
• Manage front of house supplies and long-term storage.
• Supervise and assist with phone calls, pages, radio requests, and wake-up calls efficiently.
• Perform tasks for Guest Recognition and ensure proper training and usage throughout departments.
• Nurture a collaborative working environment with all departments and associates.
• Manage Housekeeping MOD coverage during the Director of Housekeeping's absence.
• Manage room inventory, room status, and allocate labor to meet operational needs.
• Ensure housekeeping associates perform at optimum levels with proper equipment and supplies.
• Train Floor Supervisors on Pendry Standards.
• Prepare daily rooms report highlighting discrepancies for operations.
• Ensure cleanliness of Food and Beverage public area outlets.
• Identify and report property maintenance conditions and create work orders for repairs.
• Inspect guest floors and ensure room conditions for arrivals and audit occupied and check-out rooms.
• Support the Director of Housekeeping with protocols for associates and training sessions.

Requirements

• 1+ years of previous Rooms Division management experience is required.
• Experience in a luxury hotel and/or resort required.
• Front Office and/or Housekeeping Management experience highly preferred.
• Knowledge of Mid Manhattan market is desirable.
• Previous pre-opening experience is desirable.
• Ability to handle computer systems related to scheduling, payroll, purchasing, and guest activities reports.
• Ability to multi-task in a high volume and fast-paced environment.
• Strong communication and interpersonal skills.

Benefits

• Reasonable accommodations for applicants with disabilities.
• Supportive and collaborative work culture.