Assistant Sales Operations Manager - Cincinnati, OH

About the position

The Assistant Sales Operations Manager is responsible for assisting the Sales Operations Manager with managing and growing assigned territory through the effective leadership of independent direct seller sales representatives. This role is focused on one Leaf Home product and/or location and will work closely with the Installation team to ensure accurate sales orders, timely product installation, and customer satisfaction.

Responsibilities

• Assist with recruiting, hiring, and training direct sales representatives to meet established market goals.
• Lead in-depth training program for newly onboarded sales representatives and refresher training to tenured sales representatives.
• Administratively responsible for lead results and reporting.
• Routinely review sales performance reports to identify areas of improvement and opportunities for assigned team and territory.
• Provide customer and sales support by responding to customer inquiries and requests.
• Work closely with the Installation department to ensure accurate sales orders and timely installation.
• Perform ride-alongs to provide training for new representatives and to provide coaching and feedback on sales performance for existing representatives.
• Complete in-home sales consultations with potential customers based on lead volume and staffing velocity.
• May lead local marketing and canvassing program to generate additional customer leads as necessary to meet established goals.
• Performs other duties as assigned by supervisor.

Requirements

• Bachelor's degree preferred, or equivalent combination of education, training, and experience.
• 3+ years of experience in a direct sales role or equivalent.
• Experience in generating performance reports from a CRM system and identifying key trends and insights.
• Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without 'dropping the ball.'
• Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a 'roll up your sleeves' and 'win every day' mentality.
• Hold oneself accountable and responsible while being self-driven in accomplishing goals.
• Detail-oriented and can focus on task at hand by finding the most efficient and effective pathway to completion.
• Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
• Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.
• Must hold a valid driver's license.
• Must have reliable transportation to/from job site to perform job duties.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice-to-haves

• Direct sales experience in the home services industry.
• Experience managing a team of direct sales representatives.

Benefits

• Industry-best compensation packages
• Fully paid health, dental, and vision insurance
• 401k with company match
• Paid time off including paid parental leave
• Individualized career development programs
• On-demand lunch program
• Childcare assistance
• Free gym membership
• Employee assistance programs, including legal, financial planning, and counseling
• Employee discount marketplace
• Employee Resource Groups such as VetConnect, DEI Committee, Women's Committee