Assistant Security Account Director

Allied Universal - Burlington, MA

Full-time - Entry Level

Burlington, MA

Administrative and Support Services

About the position

The Assistant Security Account Director at Allied Universal is responsible for supporting the Account Manager in overseeing security operations at a designated location. This role involves supervising security personnel, ensuring compliance with post orders, conducting training, and maintaining effective communication with clients and staff. The position is designed to foster a culture of safety and professionalism within the security team while providing essential support to the management team.

Responsibilities

• Assist the Account Manager with all supervisory, training, and operations functions at the assigned post.
• Coordinate all aspects of executing the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Supervise, motivate, coach, and train Security Professionals.
• Evaluate the work performance of Security Professionals and make recommendations regarding assignments.
• Maintain and update the Post Order manual and ensure the post is organized and clean.
• Conduct interviews and evaluate new employees in coordination with the Account Manager.
• Oversee reports, logs, and communications generated by the Security Department.
• Manage and supervise all sub-units within the Security Department.
• Respond to minor incidents and ensure appropriate action is taken and reports are completed.
• Identify personnel problems and forward issues to the Account Manager or Field Supervisor.
• Make recommendations for counseling and/or disciplinary action as directed by management.
• Respond to client or site emergencies and maintain positive client/security relationships.

Requirements

• Minimum high school diploma or equivalent required.
• Three to five years of professional-level experience required, preferably in security, law enforcement, or military.
• Must possess a valid state Guard License or have applied for one prior to employment.
• Valid Driver's License with at least one year of driving experience and a clean driving record required.
• Strong customer service orientation with the ability to resolve client issues professionally.
• Ability to write effective and concise reports in neat handwriting required.
• Outstanding verbal and written communication skills required.
• Ability to train and coach others and enforce security standards equitably.

Nice-to-haves

• College education or business classes preferred.
• Experience in scheduling, operations, or other functions of the security industry.
• Working knowledge of Microsoft Office software and email.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company's 401(k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly.