Assistant Security Account Manager Events - Glass City Center

$50,000 - $55,000/Yr

BEST Crowd Management - Toledo, OH

Full-time - Entry Level

Toledo, OH

About the position

The Assistant Account Manager at BEST Crowd Management is responsible for overseeing and coordinating all aspects of event operations under the guidance of the Account Manager and Area Director. This role focuses on achieving operational efficiency, maximizing profits, and ensuring superior customer satisfaction by meeting client requirements and service standards. The position involves direct supervision of event staff, training, and maintaining positive client relationships while responding to incidents and emergencies during events.

Responsibilities

• Assist with the coordination of all aspects of event operations, including updating estimates and responding to client requests.
• Assign work tasks to event supervisors and staff, directing work throughout the event.
• Conduct on-the-job training of standard operating procedures for staff.
• Respond to minor incidents and ensure proper reporting and communication.
• Identify issues at events and escalate to the Account Manager or Client as appropriate.
• Maintain positive client/security relationships through frequent contact and support.
• Supervise, motivate, coach, and train direct reports, evaluating their performance.
• Ensure all Standard Operating Procedures and training information are maintained and updated.
• Occasionally perform Security Professional duties as needed.

Requirements

• High School Diploma or equivalent required.
• Minimum 1-3 years of professional-level experience required.
• Minimum one-year previous experience in customer service or a related field.
• Prior experience in security, event staffing, law enforcement, or military preferred.
• Excellent communication skills, both oral and written, with proficiency in English.

Nice-to-haves

• Experience in security, military, EMS, or law enforcement preferred.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Vision insurance