Assistant Service Center Manager - Kentwood

$44,720 - $44,720/Yr

Valvoline - Kentwood, MI

Full-time - Entry Level

Kentwood, MI

Repair and Maintenance

About the position

As an Assistant Service Center Manager (ASCM) at Valvoline Instant Oil Change (VIOC), you will play a crucial role in supporting the Service Center Manager in leading a high-performance team. Your responsibilities will include overseeing daily operations, training and mentoring staff, and ensuring a positive service experience for customers. This position emphasizes teamwork, customer service, and adherence to safety and operational standards.

Responsibilities

• Perform oil changes and additional car maintenance services.
• Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center.
• Deliver a positive first impression to each guest with a warm and friendly greeting.
• Build trust and win repeat, loyal customers.
• Support the SCM with inventory, labor management, and financial performance of the service center.
• Mentor, lead, and train the team to optimize their development.
• Help maintain a clean, well-organized service center and facilitate a safe and secure working environment.
• Become familiar with Environmental, Health & Safety compliance and other policies and procedures.

Requirements

• Six months of supervisory experience required, preferably in a retail environment.
• Knowledge of cash handling, facility, and safety control policies and practices.
• Ability to occasionally lift up to 50 pounds.
• Be able to stand for extended periods of time and climb stairs.
• Comfortable working in a non-climate-controlled environment.
• Have full mobility and can twist, stoop, and bend.
• High school diploma or equivalent.
• English fluency in reading, writing, and speaking.

Benefits

• Competitive weekly pay - $21.50/Hour
• Paid on-the-job training - No previous automotive experience is required
• Flexible work schedule: No late evenings or holidays
• Paid time off (PTO), and holiday pay
• Company provided uniforms and tools
• Tuition and certification assistance and access to a FREE online university
• Medical and prescription drug coverage - with Health Savings Account contributions
• Dental, vision, and 401(k) retirement savings plans - 100% match up to 5%
• Back-up Child and Elder Care
• 50% discount on VIOC automotive services