Assistant Service Manager at The Potomac at RiverHouse

About the position

Use technical knowledge and skills to address complex issues and help team member to perform their best. Driven by a desire to deliver service excellence, naturally excel at setting an example for the team by performing high-quality work to ensure that we deliver the best in apartment living. #JBGTech

Responsibilities

• Work with the Service Manager to build a strong and cohesive service team that is motivated to perform including assisting, training, and coaching team members.
• Demonstrate a passion for service excellence that inspires team members to provide service and high-quality work that distinguishes JBG SMITH from the competition.
• Respond to resident work order requests to quickly diagnose and correct any air conditioning, heating, appliance, carpentry, electrical, and plumbing issues.
• Assist with move-out inspections and the unit make-ready process.
• Perform repairs and preventative maintenance on building systems.
• Inspect the community daily to identify any items that need maintenance or repairs.
• Partner with the Service Manager to purchase necessary maintenance supplies and oversee vendors performing maintenance services at the community.
• Work a flexible schedule and share on-call duty which requires responding to emergencies in 30 minutes or less.

Requirements

• High-school diploma or equivalent and 2 - 4 years of maintenance experience in apartments, hotels, or similar environment.
• Prior leadership and supervisory experience.
• CFC certification and plumbing and electrical training/proficiency.
• Completion of an approved course on boiler and chiller maintenance for communities with a central plant and, for communities with individual HVAC, completion of an approved course appropriate to that type of equipment.
• Valid driver's license and dependable transportation including on-call hours.
• Ability to routinely lift up to 50 pounds (supplies, appliance, etc.).
• Passion for providing exceptional customer experiences and embodying our core customer service elements of CARING, PROFESSIONALISM, EMPOWERMENT, LEADERSHIP, and INCLUSION.

Benefits

• Bonus program
• Renewal incentives
• Competitive benefits package
• Up to $5,200 annual reimbursement for professional development opportunities
• 20%-40% housing discount at select JBG SMITH communities