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Lithia Motors - Chesapeake, VA
posted 2 months ago
Full-time - Entry Level
Chesapeake, VA
Motor Vehicle and Parts Dealers
About the position
The Assistant Service Manager at Lithia & Driveway plays a crucial role in supporting the Service Manager by overseeing service-related staff and ensuring exceptional customer service. This position focuses on training and developing team members while ensuring compliance with company policies and performance targets.
Responsibilities
- Assist the Service Manager in directing service-related staff activities.
- Train, develop, and mentor Service Advisors and technical staff.
- Resolve customer requests, questions, and concerns.
- Inspect repair orders daily for legibility, accuracy, and legality.
- Ensure compliance with all manufacturer policies and procedures.
- Manage administration, tracking, and follow-up on warranty, receivables, and service contracts.
Requirements
- Previous Automotive Dealership Service department experience.
- Excellent teaching, presentation, and time management skills.
- Knowledge of basic accounting principles and computer use.
- Acceptable driving record and a valid driver's license in your state of residence.
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
