Assistant Service Manager

$39,520 - $39,520/Yr

Texas Roadhouse Delaware LLC - Oswego, NY

Full-time - Entry Level

Oswego, NY

About the position

The Assistant Service Manager at Texas Roadhouse plays a crucial role in managing the Front of House operations, ensuring exceptional service and compliance with company policies. This position involves hands-on supervision, training staff, and developing strategies to enhance customer experience and drive sales.

Responsibilities

• Oversees service in the Front of House
• Enforces compliance with all employment policies in area of responsibility
• Oversees/approves all Front of House side work
• Provides/oversees thorough training
• Works during peak business times to set the pace in the Front of House
• Manages through 'hands on' supervision of the restaurant
• Ensures 100% table visitation of customers to gather customer insights
• Leads by example to help develop employees and assistants
• Helps to cross-train employees
• Oversees scheduling of designated departments, as directed by the Service Manager
• Develops promotions (incentives) to drive sales
• Manages compliance with Responsible Alcohol Service training requirements
• Understands and practices safe food handling procedures
• Ensures cleanliness of the restaurant and safety of guests
• Helps to control the guest flow
• Assists with liquor inventory & ordering
• Assists Local Store Marketer with building sales
• Maintains culture of the restaurant and lives core values

Requirements

• Passion for Legendary Food, Legendary Service, and Legendary People
• Experience in a restaurant or service environment
• Strong leadership and training skills
• Ability to manage multiple tasks in a fast-paced environment
• Excellent communication and interpersonal skills

Nice-to-haves

• Experience in a supervisory role
• Knowledge of food safety and handling procedures
• Familiarity with alcohol service regulations

Benefits

• Medical plans
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Opportunities to support the community
• Annual holiday bonus