Assistant Service Manager

About the position

The Assistant Service Manager at Fort Collins Nissan plays a crucial role in ensuring exceptional customer service and effective communication between customers and technicians. This position is focused on enhancing the customer experience, managing service advisors, and maintaining a positive dealership environment.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out additional assignments to leave a positive impression
• Manage and assist service advisors
• Prioritize required services
• Ensure customer has a positive dealership experience
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationships with customers

Requirements

• Technical automotive knowledge
• Demonstrated ability to manage others
• Organized and friendly personality
• Dealership experience preferred

Benefits

• Pay based on experience
• Medical & Dental Insurance
• Paid Vacation
• Closed Sundays
• Great Work Environment
• Wonderful Culture