Assistant Service Manager

$62,878 - $78,603/Yr

J.F. Shea - San Jose, CA

Full-time - Entry Level

San Jose, CA

10,001+ employees

Construction of Buildings

About the position

The Assistant Service Manager plays a crucial role in the day-to-day maintenance operations of a new apartment community, ensuring compliance with Shea Properties standards and policies. This position involves performing various maintenance tasks, providing direction to service staff, and maintaining a safe and efficient living environment for residents. The role requires a blend of technical skills, customer service, and project management abilities to effectively manage maintenance requests and ensure timely completion of work.

Responsibilities

• Assist the Service Manager in daily maintenance operations of the apartment community.
• Perform carpentry, plumbing, painting, electrical, HVAC, masonry, and general maintenance repairs.
• Prioritize and complete maintenance work and service requests in a timely manner.
• Conduct scheduled preventative maintenance as per the community's program.
• Inspect rent-ready apartments to ensure all maintenance items are completed before move-in.
• Organize parts and materials for maintenance tasks to ensure efficiency.
• Maintain inventory and storage facilities in an orderly condition.
• Provide on-call maintenance support during evenings, weekends, and holidays as scheduled.
• Make recommendations for new technologies and methods to improve operating costs.
• Maintain personal hand tools and ensure they are in good working condition.

Requirements

• Basic computer skills to create and close out work orders.
• Ability to perform advanced maintenance tasks including HVAC, plumbing, electrical, and carpentry.
• Effective oral and written communication skills.
• Exceptional customer service skills.
• Project management skills for planning and organizing tasks.
• Ability to negotiate and resolve conflicts.
• Knowledge of First Aid and Safety procedures.
• High School Diploma or equivalent with specialized courses in relevant fields.
• Minimum of 2 years property management experience in advanced maintenance.

Nice-to-haves

• Experience in property management or maintenance supervision.
• Familiarity with safety regulations and compliance standards.

Benefits

• $1,000 sign-on bonus
• Discounted apartment housing
• Full-time benefits including medical and vision insurance
• 401K plan
• Disability and life insurance
• 3 weeks paid time off (PTO)
• Cell phone allowance