Assistant Service Manager

Knightvest Residential - Dallas, TX

Full-time - Entry Level

Dallas, TX

About the position

The Assistant Service Manager plays a crucial role in ensuring resident satisfaction through effective maintenance operations and community upkeep. This position involves daily communication with the Service Manager, managing workflow, and maintaining the physical aspects of the property to exceed established standards. The role emphasizes customer service, integrity, and teamwork, contributing to a positive living environment for residents.

Responsibilities

• Meet daily with Service Manager to communicate and manage the workflow of all make readies, service repairs, and special projects.
• Organize and file appropriate reports and paperwork daily.
• Manage and complete make-ready checklists and all other required maintenance documentation in a timely manner as required by the Service Manager or Community Manager.
• Complete all needed repairs and improvements to apartment homes prior to resident move-in by following the make-ready checklist.
• Ensure that the appearance and physical aspects of the community exceed established standards by physically walking/inspecting the property daily, making repairs, and submitting reports to the Lead Maintenance Supervisor.
• Immediately notify the Community Manager of any illegal conduct by a vendor, resident, or employee.
• Assist in maintaining the grounds, common areas, and amenities.
• Support cost-cutting and expense control programs by fixing rather than replacing parts when possible.
• Change all locks and ensure all gates are working according to code and the property's policy.
• Assist with all preventative maintenance as well as 'special projects' as needed.
• Accept service requests from work order log.
• Maintain positive customer service and 'can do' attitude at all times.
• Perform any additional duties/tasks and meet deadlines to exceed expectations.

Requirements

• 6 months of related experience and training required.
• Heating, Ventilation and Air Conditioning (HVAC) Certification required.
• Certified Apartment Maintenance Technician (CAMT) is preferred, but not required.
• Strong customer service understanding and experience preferred.
• Written and verbal skills in English and Spanish preferred.
• Experience with OneSite/Real Page and ALN online systems preferred.
• Experience using Microsoft Office applications including Word, PowerPoint, Excel, and Internet Explorer preferred.
• Candidates MUST be able to pass a criminal background check and drug test.

Nice-to-haves

• Certified Apartment Maintenance Technician (CAMT) is preferred, but not required.
• Written and verbal skills in Spanish preferred.
• Experience with OneSite/Real Page and ALN online systems preferred.