Assistant Service Operations Manager

Rivian - Houston, TX

Full-time

Houston, TX

Transportation Equipment Manufacturing

About the position

The Assistant Service Operations Manager at Rivian plays a crucial role in ensuring that service operations meet performance standards while fostering a customer-first approach. This position requires a proactive individual who can manage local operations, collaborate with cross-functional teams, and lead a customer-centric team of technicians and advisors. The role emphasizes servant leadership and adaptability in a dynamic environment, reporting directly to the Service Operations Manager.

Responsibilities

• Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded
• Understand budget expectations and manage cost centers accordingly
• Lead and manage all local operations with a hands-on mindset
• Manage high value inventory reconciliation
• Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams
• Implement and continuously improve field service operations
• Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties
• Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors
• Fill in for Service Operations Manager in their absence
• Build an inclusive Rivian culture and maintain high levels of team morale
• Ensure adherence to high standards of safety, cleanliness, and organization

Requirements

• 6+ years of related work experience in automotive, OEM, Tier 1 or related technical field
• Bachelor's degree or equivalent work experience
• Ability to impact scalability in a complex organization
• Effectively manage onsite and remote service teams
• Excellent verbal and written communication skills
• Detail-oriented with strong analytical and interpersonal skills
• Outstanding planning and organizational skills
• Demonstrated high-level administrative experience, including advanced computer skills (Microsoft Office)
• Ability to perform duties with professionalism, flexibility, discretion, judgment, and tact
• Proven ability to handle multiple priorities and meet deadlines
• Knowledge of automotive equipment and servicing methods
• Automotive technical and repair knowledge skills preferred
• Able and flexible to travel as needed
• Experience working in start-up environments preferred
• Experience in leading automotive or high-tech team-oriented, fast-paced work environment
• Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
• Must possess a valid driver's license and clean driving record
• Ability to read and speak fluent English
• Ability to interpret documents such as governmental regulations and safety rules
• Minimum age of 21

Nice-to-haves

• Automotive technical and repair knowledge skills preferred
• Experience working in start-up environments preferred
• Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred