Assistant Shop Manager - Laguna Hills, CA

About the position

As a Retail Assistant Manager, you will play a vital role in supporting the overall operation of the retail location. Working closely with the Shop Manager, you'll contribute to achieving sales targets, maintaining excellent customer service, and ensuring smooth day-to-day operations. This position involves leadership responsibilities and active involvement in various aspects of retail management. If you are a dedicated leader committed to See's Candies' values and standards, we invite you to apply for the Retail Assistant Manager position. This role is a key contributor to the success of our retail location, supporting the Shop Manager in achieving sales goals, ensuring exceptional customer service, and maintaining operational excellence. Join us in creating a positive and successful retail environment!

Responsibilities

• Assist the Shop Manager in providing effective leadership to the retail team, fostering a sales driven and customer-focused environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow-up.
• Assist in resolving customer and employee concerns in a professional and timely manner.
• Aid in training and developing team members on company programs, policies, and procedures.
• Provide support and feedback to team members to enhance their performance and growth.
• Assist in recruitment efforts by identifying and recommending qualified candidates for employment.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Assist in monitoring and controlling expenses to meet budgetary goals.
• Support procedures related to cash handling, protection of company assets, and banking.
• Assist in maintaining accurate timekeeping records and promptly approving weekly payroll.
• Ensure compliance with state and federal laws related to wages and breaks.
• Collaborate with the Shop Manager and District Sales Managers to create and implement weekly work schedules.
• Assist in managing paperwork to meet established deadlines, including banking, new hires, and inventory.
• Other duties as assigned.

Requirements

• Minimum 1 year of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Proven ability to grow the business by seeking sales opportunities and developing a sales driven team.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
• Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.
• Flexibility in working hours, including weekends and holidays.