Assistant Showroom Manager - Santa Monica Place

Purple Innovation - Santa Monica, CA

Full-time - Entry Level

Santa Monica, CA

Furniture and Related Product Manufacturing

About the position

The Assistant Showroom Manager at Purple Innovation LLC is responsible for overseeing daily retail operations and managing a team of retail associates. This role emphasizes customer service, team motivation, and sales performance, contributing to the overall success and profitability of the store. The position requires strong leadership skills and the ability to handle various operational tasks while ensuring a positive shopping experience for customers.

Responsibilities

• Assist in overseeing day-to-day retail operations and staff
• Help Store Manager recruit, train, and supervise retail staff (sales and operations)
• Motivate staff to meet sales targets and maintain excellent personal sales
• Oversee stock levels
• Address customer complaints and issues in a professional manner
• Handle staff conflicts, complaints, and problems
• Prepare various promotional materials and in-store displays
• Ensure compliance with various health and safety regulations
• Greet customers upon entrance
• Check on purchase orders for customers
• Assess customer needs and wants; answer customer questions and concerns
• Provide appropriate product recommendations by understanding the Purple products and history
• Ensure merchandise is in-stock and displayed on shelves in a presentable manner
• Use point of sale (POS) system to conduct purchase transactions
• Process merchandise returns
• Assist in product inventory procedures
• Cross-sell and upsell products
• Memorize in-store promotions and special offers in order to communicate to customers
• Build lasting relationships with customers
• Team up with co-workers to ensure customer satisfaction
• Follow opening and closing procedures
• Find innovative ways to improve sales and boost revenue

Requirements

• Excellent interpersonal communication capabilities
• Customer service-oriented attitude
• Ability to stay organized and manage time effectively
• Strengths in leadership, management, team building, and problem solving
• Capability to thrive in a fast-paced and oftentimes high-pressure environment
• Understanding of basic business management functions
• Enthusiasm and a positive attitude
• Minimum of high school diploma; Bachelor's preferred
• 3+ years of experience working in a retail environment, ideally in a supervisory role
• Proven competencies in effective communication and management
• Willingness to learn and tackle new challenges

Nice-to-haves

• Expert knowledge of Purple's 5 Steps
• Exceptional communication and interpersonal abilities
• Excellent problem-solving abilities

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance