Marriott International - Nashville, TN

posted 4 months ago

Full-time
Nashville, TN
Accommodation

About the position

The Assistant Special Event Manager plays a crucial role in the planning and execution of meetings and special events within the organization. This position assists in implementing departmental strategies and ensures a seamless transition from sales to operations and back to sales when appropriate. The individual in this role will lead a team to meet and exceed daily and weekly goals, which include sales targets, attendance figures, guest satisfaction metrics, and safety standards. The Assistant Special Event Manager is responsible for creating an atmosphere that meets or exceeds guest expectations and for setting a positive example in guest relations. In addition to managing event operations, the Assistant Special Event Manager will conduct daily walk-throughs of the banquet floor to promote client satisfaction and uphold quality standards. They will also be involved in researching and analyzing new products, pricing, and services offered by competitors to ensure the property remains competitive. The role requires the individual to learn, operate, and train employees on various software systems used in event management, including ticketing, retail, inventory, and space usage. The Assistant Special Event Manager will assist in developing working relationships with outside vendors, establishing prices and service agreements to enhance the event experience, and creating opportunities to upsell during event planning. They will also manage department controllable expenses to achieve or exceed budgeted goals and oversee merchandise inventory to enhance displays and increase sales. This position involves significant interaction with guests to obtain feedback on product quality and service levels, responding to and handling guest complaints, and empowering employees to provide excellent customer service. Additionally, the Assistant Special Event Manager will be involved in human resources activities, including interviewing, selecting, and training employees, appraising productivity, and conducting annual performance appraisals with direct reports.

Responsibilities

  • Assist in planning and execution of meetings and special events.
  • Lead the team to meet and exceed daily/weekly goals including sales, attendance, guest satisfaction, and safety.
  • Research and analyze new products, pricing, and services of competition.
  • Conduct daily walk-throughs of the banquet floor to promote client satisfaction and quality standards.
  • Learn, operate, and train employees on software systems used in events such as ticketing, retail, inventory, and space usage.
  • Assist in developing working relationships with outside vendors and establishing prices and service agreements.
  • Create opportunities to upsell during event planning.
  • Manage department controllable expenses to achieve or exceed budgeted goals.
  • Manage merchandise inventory and enhance merchandise displays to increase sales.
  • Interact with guests to obtain feedback on product quality and service levels.
  • Respond to and handle guest problems and complaints.
  • Empower employees to provide excellent customer service.
  • Conduct interviews, select, and train employees.
  • Appraise employee productivity and efficiency for promotions or changes in status.

Requirements

  • High school diploma or GED; 2 years experience in hospitality, event management, food and beverage, sales and marketing, or related professional area.
  • OR a 2-year degree from an accredited university in hospitality or related major; 1 year experience in hospitality, event management, food and beverage, sales and marketing, or a comparable professional area.

Benefits

  • Bonus program
  • Comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • Employee stock purchase plan at 15% discount
  • Accrued paid time off (including sick leave where applicable)
  • Life insurance
  • Group disability insurance
  • Travel discounts
  • Adoption assistance
  • Paid parental leave
  • Health savings account (except for positions based out of or performed in Hawaii)
  • Flexible spending accounts
  • Tuition assistance
  • Pre-tax commuter benefits
  • Other life and work wellness benefits
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