About the position
Albertsons-Safeway's Northern California Division has an opening for an Assistant Store Director in Fremont, CA. The Assistant Store Director, along with the Store Director, is responsible for the day-to-day operations of the store. This role entails overseeing the store's performance, managing cash, inventory, and security, ensuring customer service excellence, and managing staff effectively. The Assistant Store Director will take on overall responsibility for the store in the absence of the Store Director, making critical store-level decisions regarding hiring, training, disciplinary actions, and scheduling. The company expects Assistant Store Directors to spend more than half their time directing others and managing enterprise activities closely related to these tasks. If any difficulties arise in fulfilling these responsibilities, the Assistant Store Director is expected to inform their District Manager and/or Human Resources for additional training support. The Assistant Store Director will primarily manage the store's Front End, supervising the front end manager and evaluating the performance of Front End clerks. They will track, analyze, and take action to improve store performance by forecasting weekly and daily sales goals, ensuring that established goals are met or exceeded. Communication of sales goals, department performance, and sales opportunities with staff is essential to ensure positive results. The Assistant Store Director will also forecast, schedule, and monitor labor to align with store sales and productivity guidelines, creating action plans to address any cost control issues. In addition, the Assistant Store Director will support the Store Director in developing and executing strategies to enhance product placement and appearance, manage display accuracy, and ensure that products are properly displayed and ordered to maintain in-stock conditions. They will oversee store maintenance, cleanliness, safety, and sanitation, ensuring compliance with legal requirements and company policies. Customer satisfaction is a priority, and the Assistant Store Director will ensure that employees provide superior customer service through best practices and training. Handling customer and employee complaints effectively is also a key responsibility, making decisions to resolve issues in the best possible manner for all parties involved. The role includes selecting, training, developing, and managing the job performance of store employees, with input from other management personnel. The Assistant Store Director is expected to maintain positive working relationships with direct reports, peers, supervisors, suppliers, and customers, effectively handling complex situations. They will also manage the Safety Program, ensuring compliance with the company's safety standards and Hazardous Waste Program. The salary range for this position is $67,500 to $89,000 annually, with starting salary varying based on location, experience, and qualifications. There may be flexibility for exceptional candidates. While this vacancy is at the store location listed, store assignments can change due to operational needs.
Responsibilities
- Overall management responsibility for the operation of a retail grocery store during absence of the Store Director, including store performance, control of cash, inventory and security, customer service, and management of staff.
- Primarily responsible for operation of the store's Front End, including supervising the front end manager and directing, disciplining and evaluating the performance of the Front End clerks.
- Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals.
- Communicate sales goals, department performance and sales opportunities with staff to ensure positive results.
- Forecast, schedule, and monitor labor to be consistent with store sales and productivity guidelines and wage budgets; create action plan to address cost control issues.
- Support Store Director with development and direction in the execution of strategies to improve product placement and appearance.
- Manage display accuracy and appearance to implement promotions. Ensure that products are properly displayed and ordered in a manner to maintain in-stock conditions.
- Manage issues relating to store maintenance, cleanliness, safety and sanitation.
- Oversee and manage handling of cash and accounting. Ensure store is secured.
- Prioritize, plan, and coordinate work activities, and manage time and resources so that work objectives are timely met.
- Ensure compliance with legal requirements and company policies and procedures, including money handling, check cashing, security, food safety, worker and customer safety, sanitation, consumer protection laws (e.g., recalls), accurate and timely payment of wages, etc.
- Focus on customer satisfaction and needs, ensure that employees provide customers with superior customer service through use of best practices and training and coaching concerning the importance of superior customer service.
- Handle customer and employee complaints. Makes decisions to resolve all complaints in the best possible manner for the customer or employee and the business.
- Select, train, develop, and manage job performance of store employees, with input from other management personnel; expected to effectively recommend hiring and disciplinary action up to and including termination.
- Provide constructive suggestions and encouragement, set performance expectations, provide honest feedback, and identify assignments to provide others with developmental opportunities.
- Maintain appropriate professional relationship with union officials, and ensure compliance with collective bargaining agreement provisions, if applicable.
- Maintain positive working relationships with direct reports, peers, supervisors, suppliers, and customers effectively handling complex or difficult situations involving others.
- Motivate others to perform the job and work towards common objectives.
- Comply with Company policies and procedures to serve as a role model to others instilling a positive attitude in others.
- Responsible for interviewing and selecting applicants for hire and promotion.
- Manage the Safety Program including overseeing compliance with the Company's safety standards and Hazardous Waste Program.
Requirements
- High School Diploma (or equivalent) required; College degree preferred.
- Four or more years retail or managerial experience required; Retail grocery experience preferred.
- One year of Assistant Manager work experience with responsibility for managing a department/team within a multi-department operation within the retail, hospitality, or service industry required or two years Department Manager experience with responsibility for managing a department/team within a multi-department operation within the retail, hospitality, or service industry required.
- Strong planning and organizational skills; strong math and analytical skills.
- Demonstrated prior customer service and supervisory skills or related experience.
- Strong understanding of overall retail store operations.
- Strong leadership and communication skills, both verbal and written.
- Computer literate.
- Ability to make quality decisions while working under time constraints.
- Ability to get along with others.
Benefits
- Diverse & Inclusive Work Culture
- Competitive Wages
- Bonus Eligible, where applicable
- Flexible work schedules
- Associate discounts
- Leaders invested in your training, career growth & development
- Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
- Vacation / Paid Time Off
