Assistant Store Leader

Kroger - Lanett, AL

Full-time - Entry Level

Lanett, AL

1,001-5,000 employees

Food and Beverage Retailers

About the position

The Assistant Store Leader plays a crucial role in supporting the store manager in overseeing daily operations and ensuring a positive customer shopping experience. This position involves managing various aspects of store performance, including human resources, scheduling, safety, and compliance with company policies. The Assistant Store Leader is expected to demonstrate the company's core values and lead by example in customer service and team management.

Responsibilities

• Assist store manager & associates in achieving a favorable customer shopping experience.
• Develop associate interest in customer service/relations to enhance Kroger's reputation.
• Lead teams in planning, implementing & executing merchandising/operating initiatives.
• Develop action plans/communications to associates based on Associate Insight survey results.
• Identify store opportunities and create action plans for implementation with department heads/store associates.
• Role model and demand the highest level of customer service, resolving associate/customer issues.
• Manage total store operations in the absence of the store manager.
• Achieve/exceed sales, wage budgets, and profit budgets, as well as other targeted goals.
• Drive sales by collaborating with department managers to maximize sales & profits and reduce shrink.
• Assist store manager in financial performance discussions regarding developing budgets and other targeted goals.
• Analyze and respond to the competitive landscape within the district/division.
• Demonstrate inclusive leadership and expect inclusive behavior from associates.
• Utilize coordinators/field staff to ensure store departments achieve sales/profit goals.
• Promote strong relationships with local community organizations.
• Build productive relationships with union representatives if applicable.
• Communicate necessary information to associates for effective duty execution.
• Serve as a liaison to store/district managers on merchandising/operational plans effectiveness.
• Assist store manager in staffing, reducing turnover, and increasing retention.
• Provide timely performance feedback to department heads & associates.
• Assist with daily labor management & supply costs to meet targets.
• Ensure compliance with federal, state, & local laws and enterprise policies.
• Supervise and coach direct reports, completing performance reviews.

Requirements

• Minimum High school diploma/GED.
• 1 year of experience as a department manager, service manager, or equivalent experience.
• Approval from store manager/district manager or direct manager.
• Desired retail management experience & knowledge of all aspects of store operations.
• Staff supervisory experience.