Assistant Store Manager - 251 - Hartford

Cng Holdings - Hartford, WI

Full-time - Entry Level

Hartford, WI

About the position

The Assistant Store Manager plays a crucial role in representing CNG Holdings, Inc. and its brands, ensuring exceptional customer service and adherence to regulatory standards. This position involves educating customers about financial products, resolving issues, and managing cash handling responsibilities while embodying the company's core values of accountability, inclusivity, transparency, and focus.

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and/or services that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensuring the customer feels supported and valued.
• Interact with customers using active listening skills to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins, including managing a cash drawer and counting cash deposits.
• Balance individual batch receipts with store sales reports at the end of the day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Other duties as assigned.

Requirements

• High school diploma, GED, or equivalent experience.
• 1+ years of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have own personal reliable transportation in compliance with published policy and procedure, including a valid Driver's License and valid Automobile Insurance while employed by the company.
• Ability and willingness to consistently live and embrace core values of accountable, inclusive, transparent, and focused.