About the position
We have a fantastic opportunity to join a fast-growing family-oriented company! We are looking for customer service-focused Assistant Store Managers in Lancaster, CA. This position is a full-time role for our stores, which may include weekend shifts as well. An Assistant Store Manager is responsible for establishing, maintaining, and following Customer Service Standards, ensuring all Sales Clerks adhere to the policies and procedures outlined by Nutrition Fundamental, overseeing and being accountable for the operations of the store during a given shift, ensuring inventory and expense/cash control is accurate, and managing operating costs and shrinkage. The Assistant Store Manager ensures excellent customer service by both themselves and their staff. They create and foster a cohesive store team and team environment, responsible for the overall appearance of the store during their shift. This role involves delegating responsibilities to store staff and assigning tasks throughout the day, such as stocking and cleaning. The Assistant Store Manager controls inventory using par levels and produce guides, ensuring minimum stocking requirements are maintained in the store during their entire shift. They also receive, verify, and input accurate deliveries while managing and maintaining appropriate store inventory levels. In addition, the Assistant Store Manager ensures employees are aware of and follow all safety and emergency procedures, communicating any issues to the Store Manager and District Manager. They help maintain adequate store supplies and resolve customer problems or complaints by determining optimal solutions. The Assistant Store Manager is available to assist and complete modified and complex transactions throughout their entire shift, manages inventory counts, performs cash reports, reconciles tills, handles cash, and conducts audits. They send reports and cash to corporate and confirm that all sales clerks complete voucher transactions accurately using the POS system, following all company standards. Encouraging employees to take ownership of their performance is also a key responsibility. The Assistant Store Manager ensures the store is securely closed and/or opened as scheduled, streamlines the flow of paperwork to the corporate office, provides continual training and evaluation for store employees, assists in store housekeeping/cleaning, display maintenance, and floor moves, and ensures store equipment is in working order. They troubleshoot and attempt to repair store equipment, such as cash drawers and printers, if not working properly, and contact the District Manager with the outcome. Additionally, they resolve inventory discrepancies in partnership with corporate staff or vendors and perform other duties as assigned by management.
Responsibilities
- Ensures excellent customer service by self and staff.
- Creates and fosters a cohesive store team and team environment.
- Responsible for the overall appearance of the store during their shift.
- Delegates responsibilities to store staff and assigns tasks throughout the day (e.g. stocking, cleaning, etc.).
- Controls inventory using par levels, produce guides, and ensures minimum stocking requirements (MSR's) are maintained in the store during entire shift.
- Receives, verifies, and inputs accurate deliveries.
- Manages and maintains appropriate store inventory levels.
- Ensures employees are aware and follows all safety and emergency procedures and communicates any issues to Store Manager and District Manager.
- Helps to maintain adequate store supplies.
- Resolves customer problems or complaints by determining optimal solutions.
- Available to assist and complete modified and complex transactions throughout entire shift.
- Manages inventory counts (daily, monthly, etc.).
- Performs cash reports, reconciling tills, cash handling, and audits.
- Sends reports and cash to corporate.
- Completes and confirms all sales clerks complete Voucher transactions accurately using the POS system and following all company standards.
- Encourages employees to take ownership for their performance.
- Ensures store is securely closed and/or opened as scheduled.
- Streamlines the flow of paperwork to the corporate office.
- Provides continual training and evaluation for store employees.
- Assists in store housekeeping/cleaning, display maintenance, and floor moves.
- Ensures store equipment is in working order.
- Troubleshoots and attempts to repair store equipment (i.e. cash drawer, printer, etc.) if not working properly and contacts District Manager with outcome.
- Resolves inventory discrepancies in partnership with corporate staff or vendors.
- Other duties as assigned by management.
Requirements
- High school diploma or GED
- 1 year of supervising experience
- 1 year of customer service experience
- Retail management experience
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Tuition reimbursement
- Employee discount
