Assistant Store Manager - Chicos

Chico's FAS - Winchester, VA

Full-time - Entry Level

Winchester, VA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Store Manager at Chico's plays a crucial role in supporting the Store Manager to foster a customer and product-focused sales culture. This position is centered around ensuring that the store operations align with the company's values and guiding principles. The Assistant Store Manager is responsible for managing various aspects of sales operations, asset protection, and human resources functions, all aimed at delivering an exceptional customer experience while maximizing profitability. The ideal candidate will thrive in a dynamic environment, where they can contribute to a team that is passionate about fashion and customer service. In this role, the Assistant Store Manager will analyze sales reports and key performance indicators (KPIs) to identify business needs and execute in-store business and sales strategies in partnership with the Store Manager. They will establish and communicate clear expectations for the store team, holding themselves and others accountable for achieving brand standards and performance metrics. The Assistant Store Manager will also oversee operational activities such as scheduling, inventory management, and financial transactions, ensuring compliance with company policies and procedures. The position requires a strong focus on building a high-performance culture within the store. The Assistant Store Manager will motivate and inspire the team, promoting an inclusive and collaborative approach to problem-solving. They will also be responsible for training and coaching the sales team, ensuring they are knowledgeable about products and equipped to provide the best customer service possible. By modeling the Most Amazing Personal Service (MAPS) principles, the Assistant Store Manager will help create a cohesive omni-channel experience for customers, ensuring their needs are met promptly and effectively. Additionally, the Assistant Store Manager will assist in recruiting, hiring, and developing a high-performing team, while also addressing any human resources issues that may arise. This role is essential in driving employee engagement and recognizing outstanding performance within the team. Overall, the Assistant Store Manager is a vital part of the store leadership team, contributing to a positive work environment and a successful retail operation.

Responsibilities

• Analyze sales reports and KPIs to determine business needs and execute sales strategies in partnership with the Store Manager.
• Establish and communicate clear expectations for the store team, holding them accountable for achieving brand standards.
• Control payroll and supply budget effectively.
• Oversee operational activities such as scheduling, inventory audits, and cash handling.
• Ensure compliance with laws, loss prevention policies, and operational procedures.
• Administer inventory processes including receipt, dispatch, and daily replenishment.
• Maintain visual presentation and facility organization representative of the Brand.
• Develop a high-performance culture, motivating the sales team to meet sales goals.
• Train and coach the sales team on product knowledge and customer service techniques.
• Model and promote the Most Amazing Personal Service (MAPS) principles to enhance customer experience.
• Assist in recruiting, hiring, and developing a high-performing team.
• Resolve human resources issues in a timely manner and drive team engagement.

Requirements

• High School diploma or equivalent required.
• 2+ years of retail management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal, and written skills.
• Ability to learn or adapt to technology provided by the company.
• Proven excellent customer service skills with a strong sales and leadership track record.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Strong leadership qualities, training, and team-building skills.
• Knowledge of administrative aspects of store operations.
• Ability to communicate effectively with customers and staff.
• Regular attendance is essential to meet company objectives.

Nice-to-haves

• Experience in fashion retail management.
• Bilingual skills to communicate with a diverse customer base.
• Familiarity with inventory management systems.

Benefits

• Competitive salary and performance-based bonuses.
• Employee discounts on merchandise.
• Opportunities for career advancement and professional development.
• Flexible scheduling options.