Assistant Store Manager-Corpus Christi-Saratoga Blvd.

About the position

The Assistant Store Manager at O'Reilly Auto Parts will support the Store Manager in various operational aspects, including sales, customer service, and store appearance. This role involves managing the store in the absence of the Store Manager and leading the team to ensure excellent customer service and efficient store operations.

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, ensuring team member execution on customer service programs.
• Work with the store manager to ensure adequate staffing at the retail sales counter during peak hours.
• Assist the store manager in setting team member goals and providing feedback on their achievement.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Utilize electronic outside purchase order ledger for special orders and outside purchases.
• Ensure efficient processing of retail customer returns and exchanges, issuing refunds accurately.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks to team members.
• Ensure compliance with company policies regarding work schedules and timekeeping.
• Perform all store opening and closing duties, including day-end procedures and securing the store.
• Assist in maintaining the store building, parking lot, signage, and delivery vehicles.

Requirements

• Previous experience in retail management or supervisory role.
• Strong leadership and team management skills.
• Excellent customer service skills and ability to train team members.
• Ability to handle multiple tasks and prioritize effectively.
• Familiarity with retail operations and sales processes.

Nice-to-haves

• Experience in the automotive parts industry.
• Knowledge of inventory management systems.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.
• Reasonable accommodations for qualified individuals with disabilities.