Assistant Store Manager, Customer Experience & Outreach

$45,760 - $72,800/Yr

Crate & Barrel - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

5,001-10,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Assistant Store Manager - Customer Experience & Outreach at Crate & Barrel plays a crucial role in empowering the sales team to deliver exceptional customer service. This position involves managing store operations, coaching associates, and driving sales while ensuring a positive shopping experience for customers. The Assistant Store Manager collaborates closely with the Store Leader to implement strategies and achieve store goals, fostering a culture of teamwork and success.

Responsibilities

• Manage and delegate workload in collaboration with the Store Leader.
• Establish and communicate critical metrics and expectations within the store.
• Coach, teach, train, and manage performance and development for all store associates.
• Promote and drive sales as the Leader on Duty (LOD).
• Collaborate with the Store Leader during new season planning and execution.
• Analyze results through reporting to improve KPI results.
• Ensure customers receive gracious, quick, and efficient service.
• Communicate regularly with the management team regarding sales and customer feedback.
• Participate in weekly store walk-throughs with the management team.

Requirements

• 2+ years of customer service or retail leadership experience.
• High school diploma/GED or equivalent; Associate degree preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Strong delegation skills to support execution and drive results.
• Proven ability to build a culture focused on success and teamwork.

Nice-to-haves

• Passion for design and home furnishings.
• Open availability to work flexible hours on weekdays, evenings, and weekends.

Benefits

• Competitive hourly wage ranging from $22.00 to $35.00.
• Eligibility for bonuses, sales incentives, and long-term incentives.