Crate & Barrel - San Francisco, CA

posted about 1 month ago

Full-time - Entry Level
San Francisco, CA
5,001-10,000 employees
Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Assistant Store Manager - Customer Experience & Outreach at Crate & Barrel plays a crucial role in empowering the sales team to deliver exceptional customer service. This position involves managing store operations, coaching associates, and driving sales while ensuring a positive shopping experience for customers. The Assistant Store Manager collaborates closely with the Store Leader to implement strategies and achieve store goals, fostering a culture of teamwork and success.

Responsibilities

  • Manage and delegate workload in collaboration with the Store Leader.
  • Establish and communicate critical metrics and expectations within the store.
  • Coach, teach, train, and manage performance and development for all store associates.
  • Promote and drive sales as the Leader on Duty (LOD).
  • Collaborate with the Store Leader during new season planning and execution.
  • Analyze results through reporting to improve KPI results.
  • Ensure customers receive gracious, quick, and efficient service.
  • Communicate regularly with the management team regarding sales and customer feedback.
  • Participate in weekly store walk-throughs with the management team.

Requirements

  • 2+ years of customer service or retail leadership experience.
  • High school diploma/GED or equivalent; Associate degree preferred.
  • Strong communication, interpersonal, and problem-solving skills.
  • Strong delegation skills to support execution and drive results.
  • Proven ability to build a culture focused on success and teamwork.

Nice-to-haves

  • Passion for design and home furnishings.
  • Open availability to work flexible hours on weekdays, evenings, and weekends.

Benefits

  • Competitive hourly wage ranging from $22.00 to $35.00.
  • Eligibility for bonuses, sales incentives, and long-term incentives.
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