Assistant Store Manager Customer Experience - Quakertown Area

The Giant Company - Quakertown, PA

Full-time - Mid Level

Quakertown, PA

About the position

The Assistant Store Manager for Customer Experience at The GIANT Company plays a crucial role in enhancing store operations and customer satisfaction. This position focuses on maximizing sales, maintaining store compliance, and fostering positive associate relations. The Assistant Store Manager will oversee various aspects of store management, including labor control, shrink management, and food safety standards, while ensuring a welcoming environment for both customers and team members.

Responsibilities

• Maximize sales through superior store conditions and effective merchandising programs.
• Control department labor dollars by ensuring effective scheduling and performance standards.
• Control shrink/gross profit by ensuring proper product handling and pricing integrity.
• Maintain clean, orderly, and hazard-free work areas according to merchandising policies.
• Ensure total store compliance with policies, procedures, and laws.
• Cultivate and maintain superior customer relations by efficiently handling inquiries and complaints.
• Foster harmonious Associate Relations through active listening and participation in training and development.
• Perform total store management responsibilities as required.
• Manage and maintain high standards of Food Safety and sanitation compliance.
• Respond to customer connection reports and ensure service issues are addressed.
• Maintain a friendly, professional, and organized image in all areas of the store.
• Control the loss of store money through proper handling of refunds and deposits.
• Oversee the store payroll process for accuracy and compliance.
• Ensure efficient use of supplies and proper bagging techniques.
• Serve as custodian of store records including cash, receiving, payroll, and personnel.
• Supervise Fuel Stations and review work schedules.
• Enter orders, schedule work, supervise and train associates, and manage stock.

Requirements

• Proven experience in retail management or a similar role.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to analyze sales data and implement effective strategies.
• Knowledge of food safety and sanitation standards.

Nice-to-haves

• Experience in grocery retail management.
• Familiarity with inventory management systems.
• Ability to work flexible hours, including weekends and holidays.

Benefits

• Competitive salary and performance bonuses.
• Health insurance and wellness programs.
• 401k retirement plan with company matching.
• Paid time off and holiday pay.
• Employee discounts on store products.