Chico's FAS - Vestavia Hills, AL
posted 2 months ago
The Assistant Store Manager is a pivotal role within our retail environment, responsible for supporting the Store Manager in fostering a customer-centric and product-focused sales culture. This position emphasizes the importance of our values and guiding principles in all store operations, ensuring that every aspect of the business aligns with our commitment to exceptional customer service and profitability. The Assistant Store Manager will engage in various operational functions, including managing sales operations, asset protection, and human resources, to create an outstanding shopping experience for our customers. We pride ourselves on our vibrant culture and believe that our teams are the heart of our success, making this an exciting opportunity for those who are passionate about retail and customer service. In this role, the Assistant Store Manager will analyze sales reports and key performance indicators (KPIs) to identify business needs and collaborate with the Store Manager to implement effective sales strategies. They will establish clear expectations for the store team, ensuring accountability for achieving brand standards and performance metrics. The Assistant Store Manager will also oversee essential operational activities, such as scheduling, inventory management, and financial transactions, while ensuring compliance with company policies and legal regulations. By fostering a high-performance culture, they will motivate the sales team to meet productivity goals and enhance their product knowledge through training and coaching. The Assistant Store Manager will play a crucial role in building a high-performing team by inspiring and motivating staff, promoting an inclusive work environment, and facilitating effective communication. They will model and teach the principles of exceptional customer service, ensuring that every customer interaction reflects our commitment to providing the Most Amazing Personal Service (MAPS). This position requires a proactive approach to resolving customer concerns and maintaining a seamless omni-channel experience. Additionally, the Assistant Store Manager will assist in recruiting and developing talent, driving employee engagement, and ensuring adherence to employment practices and policies. This role is essential in maintaining the store's operational excellence and delivering a memorable shopping experience for our customers.