Assistant Store Manager Customer Experience -Soma

Chico's FAS - Vestavia Hills, AL

Full-time - Entry Level

Vestavia Hills, AL

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Store Manager is a pivotal role within our retail environment, responsible for supporting the Store Manager in fostering a customer-centric and product-focused sales culture. This position emphasizes the importance of our values and guiding principles in all store operations, ensuring that every aspect of the business aligns with our commitment to exceptional customer service and profitability. The Assistant Store Manager will engage in various operational functions, including managing sales operations, asset protection, and human resources, to create an outstanding shopping experience for our customers. We pride ourselves on our vibrant culture and believe that our teams are the heart of our success, making this an exciting opportunity for those who are passionate about retail and customer service. In this role, the Assistant Store Manager will analyze sales reports and key performance indicators (KPIs) to identify business needs and collaborate with the Store Manager to implement effective sales strategies. They will establish clear expectations for the store team, ensuring accountability for achieving brand standards and performance metrics. The Assistant Store Manager will also oversee essential operational activities, such as scheduling, inventory management, and financial transactions, while ensuring compliance with company policies and legal regulations. By fostering a high-performance culture, they will motivate the sales team to meet productivity goals and enhance their product knowledge through training and coaching. The Assistant Store Manager will play a crucial role in building a high-performing team by inspiring and motivating staff, promoting an inclusive work environment, and facilitating effective communication. They will model and teach the principles of exceptional customer service, ensuring that every customer interaction reflects our commitment to providing the Most Amazing Personal Service (MAPS). This position requires a proactive approach to resolving customer concerns and maintaining a seamless omni-channel experience. Additionally, the Assistant Store Manager will assist in recruiting and developing talent, driving employee engagement, and ensuring adherence to employment practices and policies. This role is essential in maintaining the store's operational excellence and delivering a memorable shopping experience for our customers.

Responsibilities

• Analyze sales reports and KPIs to determine business needs and execute sales strategies in partnership with the Store Manager.
• Establish and communicate clear expectations for the store team, holding them accountable for achieving brand standards.
• Control payroll and supply budgets effectively.
• Oversee operational activities such as scheduling, inventory audits, and cash handling.
• Ensure compliance with laws and loss prevention policies, conducting training for associates.
• Administer operational processes including inventory management and merchandise flow.
• Maintain visual presentation and organization of the store to reflect the brand.
• Develop a high-performance culture, motivating the sales team to meet goals.
• Train and coach the sales team on product knowledge and customer service techniques.
• Model and promote the Most Amazing Personal Service (MAPS) principles to enhance customer experience.
• Assist in recruiting, hiring, and developing a high-performing team.
• Support training programs and assess team performance.
• Resolve human resources issues in partnership with the Store Manager.
• Drive team engagement by recognizing outstanding performance.
• Ensure adherence to employment practices and policies.

Requirements

• High School diploma or equivalent required.
• 2+ years of retail management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal, and written skills.
• Ability to learn or adapt to technology provided by the company.
• Proven excellent customer service skills with a strong sales and leadership track record.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Strong leadership qualities, training, and team-building skills.
• Knowledge of administrative aspects of store operations.
• Ability to communicate effectively with customers and staff.
• Regular attendance is essential to meet company objectives; flexible work schedule required.

Nice-to-haves

• Experience in a similar retail environment.
• Familiarity with inventory management systems.
• Previous experience in training and development roles.

Benefits

• Competitive salary and performance-based bonuses.
• Employee discounts on merchandise.
• Opportunities for career advancement and professional development.
• Flexible scheduling options.
• Health and wellness programs.