Assistant Store Manager - Del Monte Shopping Center

J. Jill - Monterey, CA

Full-time - Mid Level

Monterey, CA

101-250 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Store Manager at J.Jill plays a crucial role in supporting the Store Manager to maximize store potential, achieve sales goals, and ensure profitability. This position involves hiring, coaching, and developing associates while maintaining high standards of visual merchandising and operational excellence. The Assistant Manager also acts as the Manager on Duty in the absence of the Store Manager and Co-Manager, ensuring a seamless customer experience and effective team performance.

Responsibilities

• Provide leadership in achieving individual and store sales and productivity performance goals.
• Review store goals and results, implementing actionable plans to improve performance as necessary.
• Forecast business and communicate appropriate goals to associates to drive results and hold teams accountable.
• Utilize store reports and tools to coach and communicate goals and priorities to associates.
• Identify and celebrate individual and team successes to build morale.
• Build customer loyalty by leading associates to create genuine connections with customers.
• Resolve merchandise and customer service issues to ensure a positive customer experience.
• Promote a positive and energetic store atmosphere of teamwork and individual contribution.
• Act as a role model for selling culture and help customers build wardrobes.
• Encourage associates to learn new skills and share successes with one another.
• Assist in identifying and recruiting talent to support J.Jill culture and brand goals.
• Conduct ongoing training and development of associates on selling culture and techniques.
• Evaluate associate performance and develop skills through feedback and assignments.
• Assist with planning and executing visual merchandising and floor sets.
• Ensure excellent visual standards are maintained and replenish sales floor as needed.
• Develop weekly store schedules to maximize coverage during peak times.
• Participate in operational functions including policy implementation and store cleanliness.
• Assist in protecting company assets and reducing merchandise shrink.

Requirements

• 2-4 years of Women's Specialty Retail experience required.
• 1+ years in a Store Management position preferred.
• Technical experience with Point of Sale and general office software.
• Experience in relevant Human Resource processes.
• Strong leadership qualities and team building skills.
• Excellent customer service skills with a proven sales track record.
• Experience in recruiting and retaining a talented sales team.
• Strong communication and analytical skills.
• Strong style, merchandising, and wardrobing skills.