Assistant Store Manager - Del Monte Shopping Center

J. Jill - Monterey Park, CA

Full-time - Mid Level

Monterey Park, CA

101-250 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

J.Jill is a national lifestyle brand that provides apparel, footwear, and accessories designed to help its customers move through a full life with ease. The brand represents an easy, thoughtful, and inspired style that celebrates the totality of all women and designs its products with its core brand ethos in mind: keep it simple and make it matter. J.Jill offers a high-touch customer experience through over 200 stores nationwide and a robust e-commerce platform. J.Jill is headquartered outside Boston. The Assistant Manager supports the Store Manager in maximizing store potential, achieving sales productivity goals and profitability, as well as hiring, coaching, and developing associates as selling and style advisors. This role works closely with the Store Manager to carry out corporate policies and assist with ensuring excellent J.Jill visual merchandising and operational standards. In the absence of the Store Manager and Co-Manager, the Assistant Manager acts in the capacity of the Manager on Duty.

Responsibilities

• Provides leadership in achieving individual and store sales and productivity performance goals.
• Reviews all store goals and results and assists with implementing actionable plans to improve store performance if necessary.
• Ability to forecast business and communicate appropriate goals to associates to drive results and hold teams accountable, while managing expenses.
• Assists with communicating store and individual goals to all associates in the store and uses metrics to motivate associates to contribute their best efforts.
• Utilizes the current store reports and tools to consistently and effectively coach and communicate goals and priorities to all associates.
• Identifies and celebrates individual and team successes.
• Builds customer loyalty by leading associates to create genuine connections with customers, assist with company-sponsored outreach to acquire new customers, and participate in local customer outreach opportunities to increase customer visit frequency.
• Works with customers to resolve merchandise and customer service issues timely and effectively, ensuring a positive customer experience and continued customer loyalty.
• Promotes a positive and energetic store atmosphere of teamwork as well as individual associate contribution.
• Acts as a role model for selling culture by delighting customers with service that is unique to their needs and helping customers build an entire wardrobe by providing guiding, helpful advice.
• Ensures an effective leader is scheduled and functioning in the role of sales leader on the sales floor at all times.
• Challenges individuals to learn and grow and try new skills and selling approaches and share successes with one another.
• Encourages store associates to try on new styles to enhance product knowledge.
• Encourages store associates to project J. Jill brand and style advisor image.
• Assists the Store Manager in identifying and recruiting talent to support J. Jill culture and brand goals and objectives, and assists with filling open positions in a timely manner.
• Conducts ongoing training and development of all associates on selling culture and techniques, policies and procedures, and operational and visual merchandising standards.
• Assists the Store Manager with evaluating associate performance and developing associate skills and knowledge through feedback and challenging assignments.
• Assists with planning and executing floor set and ongoing re-merchandising of store.
• Ensures excellent visual standards are consistently maintained.
• Replenishes the sales floor according to minimum product level standards.
• Assists with developing weekly store schedules to maximize coverage during peak selling time.
• Adjusts schedules as needed to meet customer needs.
• Ensures daily use of current reports and tools to plan strategy of floor coverage and management of tasks.
• Participates in all operational areas and functions including knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness and backroom organization.
• Assists with protecting company assets and reduce merchandise shrink by overseeing internal, external and administrative inventory processes according to company procedures.
• Ensures compliance to company policies and procedures, and federal, state, and local employment laws to ensure a safe environment and protect Company assets.
• Works with the Store Manager as needed on loss prevention investigations.

Requirements

• 2-4 years Women's Specialty Retail experience required, 1+ years in a Store Management position preferred.
• Point of Sale and general office software technical experience.
• Experience in relevant Human Resource processes.
• Strong leadership qualities, training and team building skills.
• Excellent customer service skills with statistical track record in all areas of sales.
• Experience in recruiting and retaining a talented sales and support team.
• Strong communication and analytical skills.
• Strong style, merchandising and wardrobing skills.