Assistant Store Manager, Generalized Sales

Wayfair - Wilmette, IL

Full-time - Mid Level

Wilmette, IL

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

Wayfair is seeking an Assistant Store Manager to lead the Generalized Sales Team at our retail location in Wilmette, IL. This role focuses on creating a best-in-class customer experience while supporting the Store Managers and driving sales. The Assistant Store Manager will be responsible for coaching and mentoring team members, managing store operations, and ensuring the store meets its financial goals. This position offers opportunities for rapid growth and dynamic challenges in a fast-paced retail environment.

Responsibilities

• Support the market of stores in partnership with Store Managers.
• Lead and create a best-in-class customer experience.
• Handle impromptu visitation from press, investors, or key stakeholders.
• Influence and train team members in a fast-paced, client-centric environment.
• Develop close and strategic partnerships with Store Managers and District Managers.
• Plan, implement, and deliver structured learning and development programs.
• Provide leadership to meet or exceed budgeted sales and payroll goals.
• Maintain effective floor management and resource allocation.
• Guide customers through product features and functionality inquiries.
• Build a high-performing customer-centric team and introduce them to all channels.
• Motivate and train associates in sales, customer service, and product knowledge.
• Utilize sales analytics tools to drive store profitability and growth.
• Identify and share opportunities to innovate and improve processes.

Requirements

• 5+ years of management experience in a specialty retail or multi-unit retail environment.
• Exceptional analytical, problem-solving, and decision-making skills.
• Proven ability to motivate, influence, and inspire others.
• Technical acumen to learn necessary software, including Google Cloud G Suite.
• Ability to process information through a computer system and POS register system.

Nice-to-haves

• Interior design, furniture, or home goods experience preferred.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Employee discount through Wayfair's Benefit Hub
• Competitive compensation including quarterly and annual bonuses