Assistant Store Manager I

$31,200 - $31,200/Yr

Coach America - Kng Of Prussa, PA

Full-time - Mid Level

Kng Of Prussa, PA

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About the position

The Assistant Store Manager at Coach is responsible for driving sales results through effective employee development and mentorship. This role requires a strategic mindset to enhance operational efficiencies while ensuring adherence to Coach's standards. The Assistant Store Manager acts as a versatile team player, capable of adapting to various roles within the store environment, and plays a key role in fostering a positive customer experience and team dynamics.

Responsibilities

• Understand organizational objectives and make decisions in partnership with the Store Manager that align with Company priorities and values.
• Develop sales strategies, initiatives, and growth across all categories; communicate goals to the team and track store performance.
• Hold the management team accountable for personal productivity and management contribution.
• Develop and implement a clienteling strategy to achieve business goals in partnership with the Store Manager.
• Support the execution of sales strategies/tactics based on market changes that may impact business performance.
• Act as a brand ambassador in the market to drive loyalty and business through community engagement.
• Resolve customer issues in a timely manner while being solution-oriented and forward-thinking.
• Develop the team to build long-term relationships with customers to drive business.
• Take initiative and demonstrate a high level of ownership and accountability for results.
• Work directly with the Store/District Manager to protect and drive the needs of the business.
• Ensure all daily tasks are completed without negatively impacting service standards.
• Approach challenges directly and take action to course correct when appropriate.
• Build trusting relationships with peers and team members; advocate for the Brand.
• Welcome feedback and adapt behaviors to achieve personal metrics and store performance.
• Delegate and empower others to foster team growth.
• Create enthusiasm and positivity for a shared vision and mission.
• Evaluate performance of team members and provide consistent feedback; create action plans for development.
• Resolve performance problems using appropriate communication and coaching techniques.
• Adhere to all retail policies and procedures including POS and Operations.
• Leverage Coach's tools and technology to support service and operations of the store.
• Recruit, interview, onboard, and work closely with the Store Manager on talent strategies.
• Manage daily operational tasks according to Coach standards including selling, service expectations, and loss prevention.
• Demonstrate strong business acumen; forecast and plan according to business needs.

Requirements

• High level of business acumen and strategic mindset.
• Experience in retail management or a similar role.
• Strong leadership and mentorship skills.
• Ability to develop and implement sales strategies.
• Excellent communication and interpersonal skills.
• Proficiency in using retail tools and technology.

Nice-to-haves

• Experience in luxury retail.
• Knowledge of customer relationship management (CRM) systems.
• Familiarity with visual merchandising standards.

Benefits

• Competitive hourly pay
• Employee discounts on products
• Health insurance options
• 401k retirement plan
• Paid time off and holidays