Assistant Store Manager, Logistics

Full-time - Entry Level

Wilmette, IL

About the position

As an Assistant Store Manager (ASM), you’ll take a leading role in bringing Wayfair’s retail vision to life within a high-performing sales and customer centric environment. Reporting to the Department Manager, you will oversee critical store functions for teams, and assist across team verticals including operational excellence, visual merchandising and design, and team development, to ensure an exceptional customer experience, drive a high performance team, and deliver on overall business targets. This position blends strategic leadership (approx 60%) with hands-on execution and tactical (approx 40%) requiring a balance of creativity, business acumen, and strong leadership. You’ll leverage data-driven insights to implement merchandising strategies, optimize store operations, and inspire your team to exceed expectations in every area—from sales to service. Your contributions will directly impact the store’s success by fostering a collaborative, customer-focused culture that reflects the brand’s values. The ideal candidate thrives in leading large teams, in a fast-paced and dynamic environment. They should be excited to excel while balancing priorities, and have a proven track record of coaching, mentoring, and developing talent to achieve results. Join Wayfair to help lead, innovate, and shape the in-store experience as we redefine the definition of retail excellence.

Responsibilities

• Adapt Under Pressure: Excel in managing competing priorities, navigating high-pressure situations with poise and efficiency, and ensuring seamless store operations and team productivity.
• Demonstrate Operational Versatility: Demonstrate expertise in overseeing store functions, including sales performance, asset protection, safety compliance, and customer engagement, from opening through closing of daily store operations.
• Execute Sales-Driven Leadership: Leverage a deep understanding of proactive sales environments and proven tactics to strategically inspire, motivate, and lead teams to exceed performance goals and deliver exceptional results.
• Coach and Develop Teams: Provide actionable feedback and guidance across all teams to drive strong business results and foster associate growth.
• Lead a First-in-Class Experience: Represent a deep understanding of Wayfair’s customer-first commitment through product knowledge to assist customers and deliver an authentic, friendly, and memorable shopping experience.
• Possess Organizational Proficiency: Show high proficiency in organization, planning, communication, and relationship management abilities.
• Analytical Thinking: Ability to interpret sales trends, evaluate data, and implement strategies to drive business growth.
• Embrace Innovation: Bring energy and creativity to the role by sharing ideas to improve operations.

Requirements

• 1+ year of previous experience leading a team (10-30+ individuals)
• 2+ years of previous leadership experience motivating a team of high performers to achieve strong business results through Visual Merchandising and Brand Presentation.
• 3+ years of prior retail experience (preference for home, furnishing, and interior design spaces).
• Flexible schedule that may include nights, weekends, and holidays.

Benefits

• Competitive pay
• Bonus eligibility
• Career development opportunities
• Health, vision, & dental insurance coverages (start on day one)
• Paid time off (start accruing time immediately)
• 401(k) with company match (up to 4%)
• Eligible tuition reimbursement (after 6 months of employment)
• Wayfair Employee discount
• Discount at instore dining cafe
• Paid / unpaid parental leave options
• Regular upskilling and trainings for your continued development
• Career advancement opportunities