Forever 21 - Fayetteville, GA
posted 3 days ago
Full-time - Entry Level
Fayetteville, GA
251-500 employees
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
About the position
The Assistant Store Manager, Operations at Forever 21 plays a crucial role in supporting the Store Manager to ensure exceptional customer service and operational excellence. This position involves managing a team of Sales Associates and Supervisors, driving sales, maintaining store facilities, and ensuring compliance with company standards. The Assistant Manager is expected to embody the company's values and contribute to a positive workplace culture while focusing on customer satisfaction and team development.
Responsibilities
- Actively participates in store walkthroughs with Store Manager and district leadership to ensure service quality and operational execution.
- Educates and provides feedback to store team on customer service and operational standards.
- Reinforces customer service values by coaching team members.
- Trains and develops team members through the Company's Customer FIRST training model.
- Collaborates with Store Manager to create processes that drive sales and profitability.
- Analyzes data with Store Manager to plan and strategize effectively.
- Creates short-term and long-term plans to enhance customer and employee experiences.
- Spends at least 60% of the shift performing Leader on Duty tasks.
- Communicates regularly with management regarding sales, payroll, and team performance.
- Ensures compliance with service, merchandising, and operational standards.
- Manages hiring goals and payroll planning against targets.
- Assists with talent selection, training, coaching, and retention of store employees.
- Partners with merchandising leaders to ensure proper execution of markdowns and marketing initiatives.
- Owns the daily employee schedule and payroll budgeting.
- Drives top line sales and manages controllable contributions.
- Addresses performance issues by initiating action plans for team members.
- Sets the tone for customer satisfaction and market recognition.
Requirements
- Must be at least 18 years of age with a high school diploma or equivalent.
- College degree or relevant technical or vocational training preferred.
- 2 to 3 years of retail experience with prior supervisory or management experience.
- Strong customer service mentality.
- Proficient in coaching, training, sales generation, and strategic planning.
- Capable of conducting training workshops to achieve company standards.
- Ability to attract, recruit, and retain top talent.
- Skillset to train and develop brand ambassadors.
- Excellent communication, organizational, and time management skills.
- Ability to move around sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 lbs.
- Availability to work a flexible schedule, including a minimum of 2 closing shifts per week and 2 full weekends per month.
Benefits
- Relaxed corporate dress code
- Opportunities for personal and professional growth
- Diverse workplace culture that values individuality
