Assistant Store Manager - Operations, Full Time, Logan Circle - West Elm

$52,000 - $58,240/Yr

Williams-Sonoma

Full-time - Entry Level

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Assistant Store Manager - Operations at West Elm is responsible for driving incremental sales and ensuring profitability through effective management of in-store order fulfillment across Omni channels. This role supports the management team in achieving operational goals while providing world-class customer service and maintaining a positive work environment for associates.

Responsibilities

• Lead customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, Unpaid hold management, Home Delivery, Installation)
• Identify, execute and maintain shipping in and shipping out lanes in the stock room.
• Ensure effective stockroom organization and supplies to maximize efficiency, safety and productivity to support salesfloor replenishment and Omni fulfillment.
• Perform regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and establish daily disciplines to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs).
• Champion all safety best practices, maintain and execute all safety binder requirements, host monthly safety meetings, and ensure all associates have completed ladder safety training.
• Create and ensure a positive environment where all associates are treated fairly and with dignity.

Requirements

• Excellent communication, organization and leadership skills
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
• Ability to independently lead self and others to achieve results
• 2-3 years of previous retail sales experience or management experience in a customer service related field; Omni channel fulfillment experience is a plus.

Benefits

• Generous discount on all Williams-Sonoma, Inc. brands
• 401(k) plan and other investment opportunities
• Wellness program that supports physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)