Assistant Store Manager, Operations - South Hills Village

Forever 21 - Bethel, PA

Full-time - Entry Level

Bethel, PA

251-500 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Store Manager, Operations at Forever 21 plays a crucial role in supporting the Store Manager to ensure exceptional customer service and operational excellence. This position involves managing a team of Sales Associates and Supervisors, driving sales, maintaining store standards, and implementing company programs. The Assistant Manager is expected to embody the company's values and foster a positive workplace culture while focusing on customer satisfaction and team development.

Responsibilities

• Actively participates in store walkthroughs with Store Manager and district leadership to ensure the consistency and quality of service and operational execution.
• Aids in educating and providing feedback to store team on the customer first mentality, operational standards, processes and company programs.
• Reinforces customer service values by coaching FT Supervisors, PT Supervisors and Sales associates.
• Trains and develops team members through the Company's Customer FIRST training model.
• Works with the Store Manager and other members of management to create processes or programs in the store that will drive sales and bottom-line profitability.
• Partners with the Store Manager on analyzing data in order to plan and strategize appropriately.
• Drives results by creating short-term plans and long-term strategies, processes, and events that reflects a positive and rewarding experience for both the customer and other employees.
• Spends at least 60% of the shift performing Leader on Duty tasks.
• Communicates regularly with the management team regarding all aspects of sales, payroll deliverables, customer feedback and FT Supervisor, PT Supervisor and Sales Associate performance.
• Ensures service, merchandising, operational standards and Company credit initiatives are met through company-defined practices and processes.
• Manages hiring goals and payroll planning and forecasting against key targets.
• Assists with talent selection, training, coaching, engagement and retention for all store employees.
• Effectively partners and builds productive working relationships with supervisor, peers, FT Supervisors, PT Supervisors and Sales Associates.
• Partners with merchandising leaders to ensure execution of markdowns, signage, and marketing align with merchandise placement.
• Owns the daily schedule of employees and the business which can include Kronos, staff schedules and payroll budgeting.
• Leads overall store earnings by driving top line sales and managing controllable contribution.
• Assists in addressing performance by initiating and administering action plans for FT Supervisors, PT Supervisors and Sales Associates.
• Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.

Requirements

• Must be at least 18 years of age with a high school diploma or equivalent.
• College degree or relevant technical or vocational training preferred.
• Must have at least 2 to 3 years of retail experience with prior supervisory or management experience.
• Must demonstrate a strong customer service mentality.
• Must be proficient in coaching and training, sales generation, strategic planning, and customer service.
• Must be capable of conducting training workshops to instruct and achieve company standards.
• Must be able to attract, recruit and retain top talent.
• Must have the skillset to train and develop brand ambassadors.
• Must have excellent communication, organizational and time management skills.
• Must be able to move around sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 lbs.
• Must be available to work a flexible schedule to meet the needs of the business, including a minimum of 2 closing shifts per week and 2 full weekends per month.

Benefits

• Opportunity for personal and professional growth within the company.
• Relaxed corporate dress code that encourages self-expression and creativity.