Home Depot - Myrtle Beach, SC
posted 4 days ago
About the position
Assistant Store Managers (ASMs) report to the Store Manager and are responsible for managing store associates, sales, customer service, safety standards, product availability, store appearance, and profitability of a retail store. Each ASM has direct responsibility for a specific area of the store: Operations, Night Operations, Merchandising, or Specialty Operations, Merchandising, or Specialty. ASMs collaborate directly with associates to ensure they have the knowledge to help customers, perform processes, and execute general expectations for their positions. ASMs exercise judgment and discretion alone, and in conjunction with, the Store Manager, Department Supervisors, and other Assistant Managers, in the day-to-day operations of the store. ASMs have the responsibility of providing a safe working environment by ensuring associates follow all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions. Operations Assistant Managers (OAM) are responsible for ensuring the smooth operation of the Customer Service Desk, Pro Operations, Receiving, Tool Rental, Order Fulfillment, Lot Loaders and Back Office. The OAM also will have management responsibility for freight handling in 'Day Freight' Stores. OAMs partner with Store Manager and other ASMs to develop strategies and objectives to drive sales and profitability develop game plans to implement department strategies, manage direct reports, and ensure smooth department operations. ASMs direct associates to top priorities throughout the store and provide regular coaching and ensure associates are equipped with proper understanding of operational process. The OAMs steer profitability through expense management, shrink mitigation and overall operational efficiency. OAMs lead by example as a champion of people while delivering consistent results in sales, service, & profitability.
Responsibilities
- Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service.
- Make recommendations in the selection process by assisting with recruitment, and interviews, and makes decisions on qualified candidates to hire.
- Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
- Collaborate with store leadership team members to make financial decisions and to develop strategies to drive Sales & Profitability.
- Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities.
- Maintain Store Appearance through ensuring proper maintenance of equipment and merchandising in Front End area.
Requirements
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Ability to work a flexible, minimum 50 hour weekly schedule.
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
- 1 year of work experience.
Nice-to-haves
- 2 years of work experience.
