Assistant Store Manager, Petsense

Petsense - Troy, AL

Full-time - Entry Level

Troy, AL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Assistant Store Manager at Petsense is responsible for supporting the Store Manager in all aspects of retail operations. This includes providing leadership to the store team, ensuring a positive customer experience, and overseeing operational activities. The role requires a focus on maintaining a safe and productive work environment, training team members, and driving sales and customer loyalty.

Responsibilities

• Assist Store Manager in driving sales and profit, customer loyalty, planning, prioritization, and delegating daily tasks.
• Support Store Manager in Team Member counseling, hiring/staffing decisions, scheduling, and training.
• Execute assigned merchandising activities including basic, promotional, and seasonal tasks.
• Perform opening and closing procedures for the store.
• Transport and make deposits to the bank as required.
• Assess store conditions and assign duties to team members.
• Organize and prioritize workflow using a daily planner.
• Participate in the mandatory freight process and perform regular price change activities.
• Resolve customer complaints and ensure a positive shopping experience.
• Adhere to loss prevention standards and respond to alarm calls as needed.
• Communicate effectively with Team Members regarding job functions and financial goals.

Requirements

• Previous retail leadership experience is required.
• Experience with pet/live animal knowledge is strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age and possess a valid driver's license.
• A high school diploma or equivalent is preferred, but not required.

Nice-to-haves

• Ability to perform and execute responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically.
• Basic computer skills.

Benefits

• Flexible scheduling
• Overtime opportunities
• Employee discounts