About the position
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! The Assistant Store Manager will assist the Store Manager in the management and daily operation of the store, which includes sales, customer service, operations, administration, communication, marketing, and merchandising. This role requires the ability to assume the responsibilities of the Store Manager in their absence, ensuring that the store runs smoothly and efficiently. The main objective of the Assistant Store Manager is to drive sales generation. This includes meeting personal and store sales goals, tracking and communicating business results, and ensuring that an elevated level of sales and service is practiced by all associates. The Assistant Store Manager will lead by example, continue to develop personal sales techniques, and assist in the development of associates' sales techniques to maximize sales. A deep knowledge of the merchandise is essential, as well as the ability to develop product knowledge among the selling staff. Staying informed about the fashion industry and market trends is also crucial. In terms of customer service, the Assistant Store Manager will ensure that all associates provide the highest level of customer service. Building and maintaining repeat clientele is important, and the Assistant Store Manager will utilize personal client books and assist staff with theirs. Resolving client problems and complaints quickly and effectively is a key responsibility, as is assisting sales associates with various customer service issues. Operationally, the Assistant Store Manager will collaborate with the Store Manager in areas of risk management, physical security, store cash controls, and inventory management. They will support and assist in staff training regarding appropriate register usage and maintenance, understand and execute all management register functions, and participate in inventories. Cash control procedures, including bank deposits and petty cash management, are also part of the role. In terms of merchandising and visual presentation, the Assistant Store Manager will assist in the implementation and maintenance of all merchandising and visual directives, ensuring that the selling floor is neat, clean, organized, and reflects the correct visual image at all times. They will also ensure that deliveries are processed in a timely manner and communicate product concerns as needed. From a human resources perspective, the Assistant Store Manager will assist in the recruitment, training, and development of staff, ensuring the integrity of payroll and the payroll process. They will continually evaluate the performance of each associate and provide constant feedback to ensure results. Resolving human resources issues in a timely and effective manner, partnering with HR when necessary, is also a key responsibility. The Assistant Store Manager will support and provide follow-up for all training programs and ensure that image and grooming standards are professional and reflective of the brand image.
Responsibilities
- Assist Store Manager in management and daily operation of the store
- Meet personal and store sales goals
- Assist in tracking, monitoring, and communication of business results
- Ensure an elevated level of sales and service is practiced by all associates
- Continue to develop personal sales techniques and assist in the development of associates' sales techniques
- Ensure all sales related policies and procedures are maintained
- Demonstrate an in-depth knowledge of the merchandise and develop product knowledge among selling staff
- Ensure all associates provide the highest level of customer service
- Build and maintain repeat clientele by utilizing personal client book
- Resolve all client problems and complaints quickly and effectively
- Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
- Support and assist in staff training in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Participate in inventories and understand cash control procedures
- Assist in the implementation and maintenance of all merchandising/visual directives
- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
- Communicate inventory needs to support the business goal
- Assist in the recruitment, training and development of staff
- Ensure the integrity of payroll and the payroll process
- Evaluate the performance of each associate and provide constant feedback
- Resolve all human resources issues in a timely and effective manner
- Support and provide follow-up for all training programs, seminars etc.
Requirements
- Minimum 3 years retail experience
- 1-2 years specialty management experience
- Ability to assume responsibilities of the Store Manager in their absence
- Strong sales and customer service skills
- Knowledge of merchandising and visual presentation
- Ability to train and develop staff
- Strong communication and interpersonal skills
Nice-to-haves
- Experience in luxury retail
- Knowledge of fashion trends
- Ability to build and maintain client relationships
Benefits
- Competitive salary
- Employee discounts
- Opportunities for career advancement
- Diverse and inclusive workplace
